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Friday, 23 April 2021 12:32

NICE launches CXone Expert following the acquisition of MindTouch

NICE launches CXone Expert, “the industry’s first digitally fluent self-service solution combining data, AI, and knowledge management, and turns bots into smart digital agents.” The newest solution integrates “seamless experience and gives agents to see the customer’s journey” and creates “meaningful conversation.”

Published in Business IT

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Friday, 11 December 2020 00:32

We're all in the cloud, but how do we make it rain?

Where is the money in the move to cloud computing? What's profitable and what isn't?

Published in Cloud

Tagged under

Monday, 16 November 2020 21:57

How do suppliers in the IT industry win business?

We posed this question to a broad swathe of senior industry executives. Here's what they had to say.

Published in Enterprise Solutions

Tagged under

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