NICE launches CXone Expert, “the industry’s first digitally fluent self-service solution combining data, AI, and knowledge management, and turns bots into smart digital agents.” The newest solution integrates “seamless experience and gives agents to see the customer’s journey” and creates “meaningful conversation.”
Where is the money in the move to cloud computing? What's profitable and what isn't?
We posed this question to a broad swathe of senior industry executives. Here's what they had to say.
Nice Article.. this article explore everything.. Thanks for sharing such a wonderful blog.I have gained a lot of knowledge from[…]
One of Australia’s very woke CEOs leading a business that has ripped off Indigenous people, accused of overselling to seniors,[…]
Thank you for the data shown on this article. It's a bumpy ride for Australia but on the other hand,[…]
I am really not surprised that the ABC has resorted to monetising its data.When the Coalition Government is doing everything[…]
Thanks Peter! A story well worth reporting.A tiny step in a better direction except that 2035 will be far too[…]