Displaying items by tag: Nice

Customer experience platform provider Nice has Ben Eldridge to the role of channel sales manager.

Customer experience specialist Nice has appointed Anthony Brown to the role of ANZ director of solution consulting.

Company News: CXone fosters workforce agility for remote teams and deeper operational insights across all digital and voice interactions 

AI-powered contact centre software provider NICE has announced the acquisition of GoMoxie, an innovator of advanced digital assistance tools.

NICE launches CXone Expert, “the industry’s first digitally fluent self-service solution combining data, AI, and knowledge management, and turns bots into smart digital agents.” The newest solution integrates “seamless experience and gives agents to see the customer’s journey” and creates “meaningful conversation.”

Where is the money in the move to cloud computing? What's profitable and what isn't?

We posed this question to a broad swathe of senior industry executives. Here's what they had to say.

By Darren Rushworth, president, NICE Asia Pacific

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

In the wake of the tragic events in Nice, Optus has offered its customers free calls to France.