NICE launches CXone Expert, “the industry’s first digitally fluent self-service solution combining data, AI, and knowledge management, and turns bots into smart digital agents.” The newest solution integrates “seamless experience and gives agents to see the customer’s journey” and creates “meaningful conversation.”
Where is the money in the move to cloud computing? What's profitable and what isn't?
We posed this question to a broad swathe of senior industry executives. Here's what they had to say.
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