Displaying items by tag: Nice

Company News: CXone fosters workforce agility for remote teams and deeper operational insights across all digital and voice interactions 

Published in Guest Articles
Friday, 13 August 2021 12:41

NICE seals deal to acquire GoMoxie

AI-powered contact centre software provider NICE has announced the acquisition of GoMoxie, an innovator of advanced digital assistance tools.

Published in Market

NICE launches CXone Expert, “the industry’s first digitally fluent self-service solution combining data, AI, and knowledge management, and turns bots into smart digital agents.” The newest solution integrates “seamless experience and gives agents to see the customer’s journey” and creates “meaningful conversation.”

Published in Business IT
Wednesday, 15 July 2020 13:18

Why the future of contact centres is cloud-based

By Darren Rushworth, president, NICE Asia Pacific

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

Wednesday, 15 July 2020 13:12

Why the future of contact centres is cloud-based

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

Published in Cloud
Friday, 15 July 2016 11:14

Optus offers free calls to France

In the wake of the tragic events in Nice, Optus has offered its customers free calls to France.

Published in Telecoms & NBN

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