Displaying items by tag: Nerida O’Loughlin

The Australian Communications and Media Authority (ACMA) has opened applications for the upcoming 2021 auction of 5G spectrum in the 850/900 MHz band.

Published in 5G

The Australian Communications and Media Authority (ACMA) is looking to improve the way the telco sector supports consumers in vulnerable circumstances, with a proposed Statement of Expectations for the industry released for consultation today.

Published in Technology Regulation

The Australian Communications and Media Authority (ACMA) has found Telstra failed to suitably notify almost 50,000 customers that the maximum speeds advertised in their internet plan were not attainable with the NBN infrastructure available to them.

Published in Telecoms & NBN

Australia’s two largest telcos - Telstra and Optus - along with Aldi’s Medion Mobile, have been warned by the telecommunications industry regulator ACMA for failing to adequately verify people’s identities prior to transferring their mobile phone numbers from other telcos.

Published in Telecoms & NBN

Mobile phone services provider Lycamobile has been penalised $600,000 by the telecommunications industry regulator ACMA after prolonged and large-scale customer data failures, which could have put people in danger.

Published in Telecoms & NBN

The telecommunications industry regulator, the Australian Communications and Media Authority (ACMA) has opened applications for Australian news businesses wishing to register for the News Media and Digital Platforms Mandatory Bargaining Code.                  

Published in Technology Regulation

The Australian Communications and Media Authority (ACMA) has directed Telstra to comply with its billing accuracy obligations after an investigation found it had overcharged more than 10,000 customers a total of almost $2.5 million over a 12-year period.

Published in Telecoms & NBN

Telcos offering fixed broadband services will be required to publish their customer service commitments and details of their associated performance under new industry rules being proposed byAustralia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA).

Published in Telecoms & NBN
Wednesday, 28 October 2020 11:44

ACMA backs telco consumer regulatory reform

Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA), is backing reform of current regulatory safeguards in the telecommunications sector.

Published in Technology Regulation

The Australian Communications and Media Authority (ACMA) has blasted Telstra, Optus, TPG and Dodo for letting down their customers, finding all of the telcos in breach of consumer protection rules after more than 1,500 of their customers were left without services while trying to migrate to the National Broadband Network (NBN).

Published in Telecoms & NBN

Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA) says a study it commissioned shows telco in-store sales staff may not be adequately checking that customers have the capacity to pay for the services they are purchasing.

Published in Technology Regulation

Australia’s telecommunications regulator ACMA has released a position paper outlining its expectations for a voluntary code or codes of practice on misinformation and news quality to be developed by digital platforms.

Published in Technology Regulation

Phone directory publisher and digital marketer Localsearch Operations has been issued with a formal warning by Australia’s telecommunications regulator ACMA over its publication of an unlisted ‘silent’ number in one of its phone directories.

Published in Telecoms & NBN

Complaints about unwanted telemarketing calls from solar companies have halved since 2018, following a clampdown by the Australian Communications and Media Authority (ACMA) to reduce illegal telemarketing calls from the solar sector.

Published in Energy

A new approach to collaboration and information sharing on compliance, enforcement and systemic issues in the telecoms sector has been forged by the Australian Communications and Media Authority (ACMA) and the Telecommunications Industry Ombudsman (TIO), aimed at delivering better outcomes for phone and Internet consumers and providers.

Published in Telecoms & NBN

The telecommunications regulator, the Australian Communications and Media Authority (ACMA) has laid out its priorities for the future delivery of radio in Australia, underlining what it says is the vital importance of radio to Australian audiences.

Published in Technology Regulation
Thursday, 27 February 2020 13:24

Australians love their streaming services, says ACMA

Australians are taking up subscriptions to streaming services in ever increasing numbers, with 71% of Aussies with a TV set in the home using at least one paid video streaming service in 2019.

Published in Market

The telecommunications regulator ACMA has taken action against 15 telcos for failing to provide vital information that supports Australia’s emergency services such as Triple Zero and the Emergency Alert system.

Published in Telecoms & NBN
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