Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA), has taken action to enhance NBN consumer experience rules to protect Australians during the final phase of the National Broadband Network migration.
Macquarie Telecom has signed a new deal with aged care provider Southern Cross Care Western Australia (SCCWA), facilitating improved connectivity for its senior residents and staff, while lowering operational costs.
The Australian Communications and Media Authority (ACMA) has blasted Telstra, Optus, TPG and Dodo for letting down their customers, finding all of the telcos in breach of consumer protection rules after more than 1,500 of their customers were left without services while trying to migrate to the National Broadband Network (NBN).
Telecommunications and data centre provider Macquarie Telecom has secured a deal with Australian gas supplier Supagas, to provide VoIP, SD-WAN, NBN, mobile and data centre services aimed at helping accelerate the company’s cloud migration.
Australia’s second largest telco Optus has suffered an operating revenue decline of 2% to A$8,954 million for the full year to the end of March, despite higher NBN migration revenue offsetting lower equipment and service revenues.
Telecommunications and data centre provider Macquarie Telecom has sealed a deal with public transport provider Transit Systems, enabling Transit Systems to build artificial intelligence (AI) capabilities through a telecoms and cloud overhaul.
Australia’s second largest telco Optus has suffered a drop in net profits for the year that ended on 31 March, with profits plunging by 15.8% on the previous year.
New telco industry standards designed to give consumers an improved complaints experience when migrating to the national broadband network are about to come into effect, with the regulator acknowledging that “buck-passing” has plagued consumer experiences in the past.
The complexities of carrying out installations under the NBN multi-technology model have been addressed in new industry guidelines for cablers just released by the Communications Alliance.
The consumer watchdog, the ACCC, is scrutinising proposed changes to Telstra’s NBN migration plan to assess whether they offer adequate protections for customers to maintain access to the services delivered by the national broadband network, as part of the industry and public consultation process.
The consumer watchdog, the ACCC, says telecommunications customers now have greater safeguards when accessing Telstra’s voice and broadband services while the telco progressively migrates the services to the National Broadband Network (NBN) as it is rolled out.
Telstra has proposed varying its NBN migration plan which sets out how the telco will progressively migrate telephone and internet services from its copper and HFC networks to the National Broadband Network as it is rolled out.
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