Telecommunications company Optus unveils Optus Sidekick, a new feature in the My Optus App that lets customers notify their contacts to check in with them whether they’re at home or out alone.
Optus has launched its latest innovation, Call Translate, which translates calls between different language speakers in real time via a standard voice call across the Optus Living Network. Optus Call Translate helps break down language barriers and empowers customers to connect, even when they don’t speak the same language.
Optus is now allowing customers to connect to its mobile network using an eSIM via an app on their phone, claiming it is the first mobile provider in Australia to allow it.
Optus has announced plans for supporting its customers to work remotely online due to the continuing spread of the coronavirus.
Optus has introduced a digital messaging service for customers that allows them to interact with the telco via a 24/7 direct line of communication with its care teams.
Optus claims it is paving the way for telco innovation in customer service with the offering, for the first time, of Google Assistant, allowing its customers to ask Google Home and selected smartphones, questions about their personal mobile plan without needing a handheld device.
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