Global instant messaging users are forecast to reach reach 4.3 billion in 2020, rising from 3.9 billion in 2019, according to a new research report.
Global SMS business messaging traffic will reach 3.5 trillion messages in 2020, rising from 3.2 trillion in 2019 - representing a growth of 7%, despite the economic impacts of COVID-19, according to a new research report.
Global revenues from Rich Communication Services messaging will exceed US$9 billion by 2022, up from an estimated $126 million in 2018.
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