The Australian Competition and Consumer Commission has proposed new terms aimed at improving NBN Co’s wholesale service levels, including a reworked rebate structure increasing the size of rebates for missed appointments, late connections and unresolved faults.

Published in Telecoms & NBN

The Australian Labor Party has called on NBN Co, the company rolling out the national broadband network, to improve its processes and communication with users in order to reduce the number of missed appointments.

Published in Telecoms & NBN

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