Displaying items by tag: Mark Baylis

Telco SIngtel Optus has announced the creation of a "Community of Experts" which will result in every customer being moved to a dedicated team within six months.

Published in Telecoms & NBN
Monday, 14 October 2019 13:10

Optus introduces 24/7 digital messaging service

Optus has introduced a digital messaging service for customers that allows them to interact with the telco via a 24/7 direct line of communication with its care teams.

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