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Displaying items by tag: Mark Baylis
Thursday, 03 December 2020 11:04
Optus reorganises customer support to remove 'contact centre run-around'
Telco SIngtel Optus has announced the creation of a "Community of Experts" which will result in every customer being moved to a dedicated team within six months.
Published in
Telecoms & NBN
Tagged under
Monday, 14 October 2019 13:10
Optus introduces 24/7 digital messaging service
Optus has introduced a digital messaging service for customers that allows them to interact with the telco via a 24/7 direct line of communication with its care teams.
Published in
Business Telecommunications
Tagged under
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