Amazon’s entry into the Australian market, mooted for sometime later this year, or next year, has Australia’s small business owners in a spin and nervous about the effect the ecommerce giant — or other overseas competitors — will have on their businesses.
Small and medium businesses say attracting new customers, as well as managing cashflows and late payments, are the greatest pressures they face this year. But, concerns about seeing technology as a painpoint have lessened among many.
Omnichannel customer experience and contact centre solutions company Genesys is to undertake an overhaul of accounting software provider MYOB’s contact centre capabilities.
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