Telstra announced its T25 strategy to accelerate growth, enhance customer experiences through predictive analytics and localised support, and capitalise on permanent shifts in how people work and live.
Macquarie Telecom announced it has established a new partnership with Australian not-for-profit Civic Disability Services. The partnership will create a digital foundation that will enable independent living opportunities for clients and free up time for essential disability support workers that can be better used providing care and assistance.
Australian-listed Macquarie Telecom Group has been recognised as one of the top places to work in Australia in the annual global Best Places to Work List, for fostering an “inclusive workforce” and its Heartbeat customer service program.
Communications and data centre provider Macquarie Telecom has launched a new SD-LAN service stimulated by what it says is increased demand from its customers for greater performance, automation and intelligence in Wi-Fi networks, and cloud connectivity.
Complaints about phone and Internet services by small businesses have grown overall for the third consecutive quarter, with residential consumers and small businesses lodging 34,476 complaints in the three months between July and September — an increase of 3.4% on the previous quarter — and the third consecutive quarter of incremental growth in overall complaints.
Offshoring jobs in the telco industry is a failed strategy and mainly responsible for the temporary 1500% increase in consumer complaints over Internet services, as announced by the Telecommunications Industry Ombudsman, Macquarie Telecom group executive Luke Clifton claims.
Labor shadow communications minister Michelle Rowland says the announcement made by NBN Co on Tuesday, about spending up to $700 million on creating 240 Business Fibre Zones, including a presence in 85 regional centres, shows that the Liberal party does not have a clue about either technology or economics.
Macquarie Telecom has signed a new deal with aged care provider Southern Cross Care Western Australia (SCCWA), facilitating improved connectivity for its senior residents and staff, while lowering operational costs.
Macquarie Telecom has overhauled the mobile services of community services not-for-profit Uniting WA, claiming mobile costs have been slashed by more than 60% while providing improved support at a time when the organisation is more dependent on its mobile services and data.
Telecommunications and data centre provider Macquarie Telecom has secured a deal with Australian gas supplier Supagas, to provide VoIP, SD-WAN, NBN, mobile and data centre services aimed at helping accelerate the company’s cloud migration.
The first four months of the COVID-19 pandemic saw Australian telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or Internet complaints, according to the Telecommunications Industry Ombudsman (TIO).
Huawei Australia has lashed out at Macquarie Telecom group executive Luke Clifton for calling on Australian telecom network operators to follow Macquarie’s example and remove all Chinese made equipment from their networks.
Macquarie Telecom has signed a new deal with Bond University to provide data and voice services, aimed at enabling the University to further improve its student experience and provide new technology including artificial intelligence (AI) and free services for students.
Macquarie Telecom, part of Macquarie Telecom Group, has launched a cloud-based desk hosted voice system. - Hello - which it says aims to help businesses adjust to the NBN while reducing the complexity and “mitigating the security issues weaved into modern phone systems”.
Macquarie Telecom has signed a deal to provide mental health and disability support services provider Open Minds with critical mobile, voice, NBN and SD-WAN services to underpin the company’s expansion plans.
Macquarie Telecom has signed an agreement with Microsoft to deliver VMware SD-WAN by VeloCloud services through the Microsoft Azure marketplace.
Telecommunications and data centre provider Macquarie Telecom is set to deploy mobility solutions for Apple devices to mid-market enterprises in the Australian market.
Macquarie Telecom group executive Luke Clifton has launched a scathing attack on the telecommunications industry, demanding what specific actions individual telcos and businesses will take to lower consumer complaints, “and then hold them to it before the industry ends up facing its own Royal Commission”.
Macquarie Telecom has deployed SD-WAN services to facilities in Western Australia and New South Wales of aged car provider Hall & Prior.
Telecommunications and data centre provider Macquarie Telecom is opening a new network operations centre in Sydney in a move which the company says will “rescue’ at least 13 jobs which would have been moved offshore by a third-party provider.
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