Australian and New Zealand shoppers still like the "human touch" when doing their online shopping, despite a newly released study showing that chatbots and automation are taking over customer service in the name of efficiency.
Omni-Channel is all about great customer experience, but support teams are being asked to engage with their customers via Twitter, email, live chat and more.
LogMeIn CEO and President Bill Wagner is visiting Australia from his Boston HQ, meeting with customers and having a great discussion with the media yesterday.
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