Displaying items by tag: Local Government IT

GUEST OPINION by Christian Lucarelli, VP Sales Asia Pacific, Nintex: In an effort to improve efficiency and reduce operational costs, increasing numbers of Australia’s local governments are embarking on a strategy of process automation. For many, however, a fundamental question quickly arises: exactly where do you start?

GUEST OPINION by Christian Lucarelli, VP Sales Asia Pacific, Nintex: In an effort to improve efficiency and reduce operational costs, increasing numbers of Australia’s local governments are embarking on a strategy of process automation. For many, however, a fundamental question quickly arises: exactly where do you start?

The City of South Perth has inked an eight-year software-as-a-service deal with enterprise software provider TechnologyOne as it undergoes significant digital transformation.

Christchurch City Council has deployed IT solutions provider MuleSoft’s Anypoint Platform to build a series of system integrations and open data APIs designed to enable government agencies and third parties access to provide enhanced experiences to citizens of the municipality.

Mornington Peninsula Shire has revamped its IT environment with a Dell hybrid cloud system and the increasing use of SaaS.

Fairfield City Council in Western Sydney has launched a library app catering for non-English speaking residents.

Glenorchy City Council has decided to switch from on-premises TechnologyOne software to the TechnologyOne cloud.

Shellharbour City Council on the south coast of New South Wales is deploying an enterprise solution from software vendor TechnologyOne which it says will reduce costs, improve efficiencies and “future-proof” its operations.

Customer experience specialist Interactive Intelligence has been appointed to the Queensland Government ICT Services Panel.

Noosa Council is the first municipality to use TechnologyOne's complete OneCouncil system in the TechnologyOne cloud.

Parramatta City Council will be the first municipality in Australia to roll out Windows 8.1, according to City and Microsoft officials.

Townsville City Council is using Interactive Intelligence's Customer Interaction Center software in its customer service centre.

The City of South Perth has recently adopted Kana's Lagan Employee Mobile as part of its self-service channel.

Another local government area has elected to make use of cloud infrastructure in a big way.

The Shire of Esperance (WA) is now using the recently launched Civica cloud platform for a range of major applications.

Compass Point Business Services expected to reap £30m in savings for two district councils and deliver business process outsourcing options to other public bodies through shared services