Digital engagement specialist LivePerson has moved onshore to data centres in Sydney and Melbourne.
Telstra has launched a hosted contact centre service using technology from market leader Genesys. Meanwhile, its international arm is offering -outside Australia a cloud-based contact centre service using technology from Australian company IPscape in which Telstra is an investor.
Several major US players in the cloud based contact centre space are expected to enter the Australian market in the next 12-18 months.
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