Digital engagement specialist LivePerson has moved onshore to data centres in Sydney and Melbourne.
Telstra has launched a hosted contact centre service using technology from market leader Genesys. Meanwhile, its international arm is offering -outside Australia a cloud-based contact centre service using technology from Australian company IPscape in which Telstra is an investor.
Several major US players in the cloud based contact centre space are expected to enter the Australian market in the next 12-18 months.
How interesting, someone finally got the message through to the top, that it was a very very bad idea to[…]
Out with the old, in with the newPerfect
Nice to see the open admission that NBN is intent on continuing to overcharge as part of its continuing incompetence.
An update has just been published: https://itwire.com/telecoms...
Boost is the only MVNO will FULL access to the Telstra network. Other MVNOs (mobile virtual network operators) only have[…]