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Wednesday, 07 June 2017 11:02

Balance bots and bodies for customer service

Getting the right balance of human agents and automation is important for providing a good customer service experience.

Published in Enterprise Solutions

Tagged under

Wednesday, 24 May 2017 16:20

Aussies, especially millennials, prefer bots for simple transactions: claim

New research on more than 5000 global consumers shows overwhelming support for the use of chatbots for simple tasks – they are quicker and take less work than talking to a human, it has been claimed.

Published in Apps

Tagged under

Thursday, 07 April 2016 01:14

Singtel deploys chat solution from LivePerson

Online and mobile messaging solutions provider LivePerson says it has successfully implemented a Web Chat system for Singapore telco Singtel.

Published in Telecoms & NBN

Tagged under

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