Cloud mobile and online business messaging solutions provider LivePerson has collaborated with Commonwealth Bank subsidiary Bankwest to create a new in-app conversational banking service that enables bank customers to message the bank for service using the bank’s website and app.
Online and mobile messaging solutions provider LivePerson has launched LiveEngage for Voice Assistants, billing the solution as the first conversational platform for the enterprise to deliver two key innovations for consumers.
Cloud mobile and online business messaging solutions provider LivePerson has launched in-app mobile messaging technology in travel agency Webjet’s customer service business, which it says has resulted in a 54% uplift in text-based service engagements with the app.
IMB Bank is claiming a first in the banking industry with the launch of a new messaging service for its mobile customers.
Cloud mobile and online business messaging solutions provider LivePerson has appointed former Amdocs senior manager Andrew Cannington as its new regional vice-president APAC as it looks to accelerate regional growth.
Foxtel has integrated a native in-app mobile messaging service from LivePerson into its MyFoxtel app.
Getting the right balance of human agents and automation is important for providing a good customer service experience.
New research on more than 5000 global consumers shows overwhelming support for the use of chatbots for simple tasks – they are quicker and take less work than talking to a human, it has been claimed.
Online and mobile messaging solutions provider LivePerson says it has successfully implemented a Web Chat system for Singapore telco Singtel.
Digital engagement specialist LivePerson has moved onshore to data centres in Sydney and Melbourne.
Telstra has launched a hosted contact centre service using technology from market leader Genesys. Meanwhile, its international arm is offering -outside Australia a cloud-based contact centre service using technology from Australian company IPscape in which Telstra is an investor.
Several major US players in the cloud based contact centre space are expected to enter the Australian market in the next 12-18 months.
Competition in the Australian market for cloud-based contact centre services is set to intensify with local player, Engage, to be acquired by US-based LivePerson, a $US157m per year company with over 8000 customers including IBM. HP and Microsoft.
Call centres morphed into contact centres as additional communication channels were taken onboard. Is it now time for them to be transformed into connection centres?
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