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Displaying items by tag: LivePerson

Cloud mobile and online business messaging solutions provider LivePerson has collaborated with Commonwealth Bank subsidiary Bankwest to create a new in-app conversational banking service that enables bank customers to message the bank for service using the bank’s website and app.

Published in Apps

Online and mobile messaging solutions provider LivePerson has launched LiveEngage for Voice Assistants, billing the solution as the first conversational platform for the enterprise to deliver two key innovations for consumers.

Published in VoIP

Cloud mobile and online business messaging solutions provider LivePerson has launched in-app mobile messaging technology in travel agency Webjet’s customer service business, which it says has resulted in a 54% uplift in text-based service engagements with the app.

Published in Mobility
Wednesday, 27 September 2017 10:53

IMB Bank launches new in-app messaging service

IMB Bank is claiming a first in the banking industry with the launch of a new messaging service for its mobile customers.

Published in Mobility
Wednesday, 13 September 2017 11:00

LivePerson appoints new APAC region chief

Cloud mobile and online business messaging solutions provider LivePerson has appointed former Amdocs senior manager Andrew Cannington as its new regional vice-president APAC as it looks to accelerate regional growth.

Published in People Moves

Foxtel has integrated a native in-app mobile messaging service from LivePerson into its MyFoxtel app.

Published in Deals
Wednesday, 07 June 2017 11:02

Balance bots and bodies for customer service

Getting the right balance of human agents and automation is important for providing a good customer service experience.

Published in Enterprise Solutions

New research on more than 5000 global consumers shows overwhelming support for the use of chatbots for simple tasks – they are quicker and take less work than talking to a human, it has been claimed.

Published in Apps
Thursday, 07 April 2016 01:14

Singtel deploys chat solution from LivePerson

Online and mobile messaging solutions provider LivePerson says it has successfully implemented a Web Chat system for Singapore telco Singtel.

Published in Telecoms & NBN
Thursday, 17 September 2015 00:02

LivePerson moves into Australian data centres

Digital engagement specialist LivePerson has moved onshore to data centres in Sydney and Melbourne.

Published in Enterprise Cloud
Friday, 16 November 2012 17:11

Telstra offers Genesys from the cloud

Telstra has launched a hosted contact centre service using technology from market leader Genesys. Meanwhile, its international arm is offering -outside Australia a cloud-based contact centre service using technology from Australian company IPscape in which Telstra is an investor.

Thursday, 08 November 2012 19:53

US cloud contact centre players expected down under

Several major US players in the cloud based contact centre space are expected to enter the Australian market in the next 12-18 months.

Competition in the Australian market for cloud-based contact centre services is set to intensify with local player, Engage, to be acquired by US-based LivePerson, a $US157m per year company with over 8000 customers including IBM. HP and Microsoft.

Published in Cloud Services

Call centres morphed into contact centres as additional communication channels were taken onboard. Is it now time for them to be transformed into connection centres?

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