One day it was a call centre, then it morphed into a contact centre, now it is all about omnichannel and customer experience (CX).
Contact centre solutions specialist, Lake, has appointed a head of its newly established business development team with industry veteran, David Wyndham, to take up the role, based in the company's Sydney office.
How interesting, someone finally got the message through to the top, that it was a very very bad idea to[…]
Out with the old, in with the newPerfect
Nice to see the open admission that NBN is intent on continuing to overcharge as part of its continuing incompetence.
An update has just been published: https://itwire.com/telecoms...
Boost is the only MVNO will FULL access to the Telstra network. Other MVNOs (mobile virtual network operators) only have[…]