Millions of Australians have experienced problems with their phone or Internet services over the last 12 months, prompting the Telecommunications Industry Ombudsman to attack telcos and service providers for taking far too long to resolve the problems that consumers face.
Residential consumer and small business complaints against telcos continue to plague the telecommunications industry and there’s no sign of the connection problems being reduced despite industry and regulator efforts to overcome the problems.
A former New Zealand electricity and gas complaints commissioner has been appointed as Australia’s next Telecommunications Industry Ombudsman.
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