The three months between October and December 2020 showed a drop in complaints rates for Australia’s telecommunications service providers to the Telecommunications Industry Ombudsman (TIO), according to the telecoms industry peak body Communications Alliance.
Difficulties recognising consumers impacted by family violence, and a better understanding of what a consumer needs to feel safe, are some of the challenges facing telcos when resolving phone and Internet problems, according to a report by the Telecommunications Industry Ombudsman.
Millions of scam telephone calls have been blocked in recent trial initiatives, according to telecoms industry peak body Communications Alliance, in the lead up to the newly announced introduction of a new industry code aimed at stopping scam calls.
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