Displaying items by tag: John Stanton

Telecoms industry peak body Communications Alliance has welcomed the push by the Federal Parliament’s security committee to “rein in” the sweeping new hacking powers proposed to be handed to national security agencies under the Identify and Disrupt Bill.

Published in Telecoms & NBN

Telecoms industry peak body Communications Alliance has announced the 2021 finalists in the communications industry’s premier awards for excellence - the ACOMMS - which recognise exemplary achievement across 12 categories of endeavour.

Published in Telecoms & NBN

The telecommunications industry must improve its response to customers who are experiencing financial hardship, according to Financial Counselling Australia.

Published in Telecoms & NBN

The three months between October and December 2020 showed a drop in complaints rates for Australia’s telecommunications service providers to the Telecommunications Industry Ombudsman (TIO), according to the telecoms industry peak body Communications Alliance.

Published in Telecoms & NBN

Difficulties recognising consumers impacted by family violence, and a better understanding of what a consumer needs to feel safe, are some of the challenges facing telcos when resolving phone and Internet problems, according to a report by the Telecommunications Industry Ombudsman.

Published in Telecoms & NBN

Millions of scam telephone calls have been blocked in recent trial initiatives, according to telecoms industry peak body Communications Alliance, in the lead up to the newly announced introduction of a new industry code aimed at stopping scam calls.

Published in Telecoms & NBN

Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.

Published in Telecoms & NBN

The lobby group representing the telecommunications industry has called on the government to accept recommendations made by the Parliamentary Joint Committee on Intelligence and Security and repeal two sections of a law which have allowed numerous state agencies to gain access to Australians' telecommunications metadata.

Published in Government Tech Policy

National electricity and gas industry distribution body Energy Networks Australia (ENA) and telecoms lobby group and peak industry body Communications Alliance have signed a Memorandum of Understanding (MoU) aimed at helping further improve collaboration and knowledge sharing between the two sectors to better respond to emergency situations. 

Published in Energy

Complaints about phone and Internet services decreased 4% in the last financial year ending 30 June 2020, but despite the drop residential consumers and small businesses still made 127,151 complaints to the Telecommunications Industry Ombudsman over the 12-months, according to the TIO’s 2019-20 annual report.

Published in Telecoms & NBN

Telecoms lobby group and peak industry body Communications Alliance has called on government to work together with the telecommunications industry to advance sector-specific critical infrastructure reforms.

Published in Telecoms & NBN

Aussie Broadband managing director Phillip Britt has taken out the Australian communications industry’s most prestigious accolade, with the award of the title of Communications Ambassador 2020 at this year’s ACOMM awards.

Telecoms lobby group and peak industry body Communications Alliance has welcomed the release of a set of draft propositions by the counsel assisting the Royal Commission into Natural Disaster Arrangements, and its focus on information flows between Governments and essential infrastructure owners and operators, to enhance coordinated engagement and response during national disasters.

Published in Telecoms & NBN

Despite significant impacts on Australia’s telecommunications services and infrastructure by the Covid-19 pandemic, customer satisfaction improved slightly during the most recent quarter, according to a new report by telecoms lobby group Communications Alliance.

Published in Telecoms & NBN

The impacts of the COVID-19 pandemic have underscored the importance of telecommunications to Australians, and that the regulatory structure governing the industry provides suitable consumer safeguards while encouraging innovation, according to industry lobby group, Communications Alliance.

Published in Technology Regulation

The 2020 finalists in the communications industry’s premier awards for excellence - the ACOMMS - have been announced by the telecommunications lobby group Communications Alliance.

Published in Market

Steps taken by NBN Co and service providers meant that broadband speeds and connectivity held up well during May 2020 despite a big increase in the use of video conferencing and streaming services due to COVID-19, according to the ACCC.

Published in Telecoms & NBN
Wednesday, 10 June 2020 03:35

Drop in consumer complaints about telcos

Complaints about telco services by telecommunications consumers dropped nearly 14% in the three months of the January to March quarter this year, compared to the same quarter last year, according to the latest report from telecommunications lobby group Communications Alliance.

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