Internet service provider Aussie Broadband has topped the Roy Morgan Customer Satisfaction Awards for the third month in a row, recording a customer service rating of 92%.
Internet service provider Internode has won the Internet Service Provider Customer Satisfaction Monthly Award for June with a customer satisfaction rating of 82%.
The Australian competition watchdog has the right intentions when it fines Internet service providers for not living up to the speed claims they make, a small ISP says, but adds that the NBN Co should not be allowed to get off scot-free.
The Australian Competition and Consumer Commission has asked NBN users who experience slow speeds to check with their providers if they are eligible for a refund in line with agreements that the watchdog negotiated with providers over the last 15 months.
ANALYSIS The head of small Australian ISP, Aussie Broadband, has taken the unusual step of telling his customers the intricate details of an outage that occurred over the recent weekend, in sharp contrast to other companies that try to paper over such incidents with bizspeak.
Technology expert and businessman John Lindsay has been appointed to the board of Australian-listed energy storage company Redflow as part of the company’s strategy for founder Simon Hackett to transition to a newly-created role.
NBN Co, the company rolling out Australia's national broadband network, the NBN, says it has not been approached by Adelaide-based Internet service provider Internode about fixing the issues that a user in North Salisbury, South Australia, is facing, with constant dropouts on his HFC connection.
Internet service provider Internode has pulled off a trifecta, winning Canstar Blue’s most satisfied customers award across three categories – NBN, ADSL and Bundled phone and Internet.
If you want six months free access to TPG's forthcoming new Australian mobile network, with unlimited data at 1Mbps speeds after 1GB at 4G LTE speeds, with the catch of non-national access and $9.99 per month after that, then read on.
TPG-owned Internet service providers iiNet and Internode are compensating thousands of their customers for engaging in misleading or deceptive conduct by promoting and offering NBN plans with maximum speeds that could not be delivered.
Adelaide-based internet service provider Internode has been named 2017 Roy Morgan Home Broadband Provider of the Year for the second year running and the sixth time in the last seven years.
The Labor Government in 2009 appears to have considered Telstra its main obstacle to setting up a company that would build a national broadband network for the country.
The SMW3 subsea cable between Perth and Singapore that services South East Asia, among other regions, has suffered a break with a repair date at least six weeks away.
Internet service provider Internode attributes long-term investment in its brand and services as part of the reason for the company achieving the highest overall customer satisfaction scores in the Internet satisfaction survey conducted by consumer advocacy group CHOICE.
The chief of Australian battery and energy storage company Redflow, Simon Hackett, has welcomed the announcement that the South Australian Government has awarded a contract to deploy a 129 megawatt hour (MWh) battery farm to help solve the state’s power problems.
An Internet satisfaction survey conducted by consumer advocacy group CHOICE has found that Australians have been dogged by disconnections, drop-outs, connection issues and slow speeds over the last six months, with Telstra and Dodo the worst offenders.
About 1000 users of iiNet and Internode ADSL services, who are connected to the exchange in South Oakleigh in Melbourne, were hit by an eight-hour outage on Tuesday night.
Cartoon entertainment channels Cartoon Network and Boomerang have launched on Fetch TV following Fetch’s addition of the Turner CNN news channel in October last year.
Tasmanian consumer action group, Digital Tasmania, says widespread issues with Internet usage including persistent slowdowns and complete service outages have hit the state in recent days and it has called on Internet providers to improve their technical performance and customer standards.
iiNet founder and former CEO, Michael Malone, has been appointed to the board of the National Broadband Network (nbn) as a non-executive director to replace Simon Hackett who has left the board after two years and a half years in the role.
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