More than 30,000 consumers and small businesses complained about their phone and Internet services - with many complaining about problems with their bills and the quality of customer service - over a three month period to the end of September this year, according to the latest complaints report from the Telecomunications Industry Ombudsman.
There is a continuing decline in household landline telephones, according to a new report from the telecommunications regulator ACMA revealing that for the first time more than half of Australian adults rely solely on their mobile for making and receiving voice calls at home.
Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.
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