Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.

Complaints about internet services replaced complaints over mobile services as the most complained about service type in the last financial year, according to the latest Telecommunications Industry Ombudsman report.

The Telecommunications Industry Ombudsman (TIO) has welcomed the Australian Competition and Consumer Commission’s decision to take enforcement action against telco BVivid over misleading telemarketing practices about transitioning to the NBN.

Published in Telecoms & NBN

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