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Displaying items by tag: Interactive Intelligence

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has enhanced its automated dialling application to help credit and collection agencies increase efficiencies, reduce costs, and maintain compliance.

An agreement between Buzzient and Interactive Intelligence has led to the integration of social media analysis tools with the latter's telephony and contact centre software.

Interactive Intelligence (Nasdaq: ININ) and Buzzient have partnered to provide an integrated social media monitoring, routing and reporting solution.

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has enhanced its regional presence with the appointment of Sydney-headquartered Tecala Group as a new channel partner.

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has been positioned by Gartner in the leaders quadrant of its 2009 Magic Quadrant for Contact Centre Infrastructure, Worldwide (1) report.

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced results for its fourth quarter and full year ended Dec. 31, 2009.

Unified communications developer Interactive Intelligence has appointed Adrian Tilley as its senior training consultant for Australia and New Zealand.

Published in People Moves
Wednesday, 18 November 2009 03:52

Macquarie Telecom to insource contact centres in 2010

In a bid to differentiate itself through improved customer service Macquarie Telecom will bring its contact centre operations in-house by April 2010.
Published in Market
Monday, 16 November 2009 15:34

Macquarie Telecom signs $250,000 call deal

IP communications supplier Interactive Intelligence has edged out six other vendors to secure a 25 seat call management deal from Macquarie Telecom that it believes could eventually grow to a 500 seat deal.
Published in Market
Tight integration between business processes and unified communications systems is something leading UC vendors such as Avaya, Nortel and Cisco have been pushing for some time, but another UC player, Interactive Intelligence, has gone one step further: it aims to leverage its strengths in unified communications to enter the business process automation market.

Published in Strategy
Unified business communications provider, Interactive Intelligence has established its first training centre in Australia with a purpose-built facility in North Sydney.
Published in Education
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