Contact centre solutions provider 8x8 has appointed Michelle Marlan as senior manager – channel & alliances for Australia and New Zealand.
Cloud communication and collaboration provider 8x8 has made multiple appointments to its sales, technical support and marketing teams in Australia.
Unified communications provider 8x8 has appointed Brendan Maree as its APAC vice-president.
1 Nov 2017: Trans-Tasman communications technology specialist Pyrios says businesses must factor platform flexibility into contact centre modernisation to cope with emerging digital channels.
Auckland, 1 June 2017 – Trans-Tasman technology specialist Pyrios wants to debunk the myth that brands are obliged to show up in every channel used by their customers.
The Australian contact centre market, comprising software, services, call management and hardware, is now worth more than $500 million, according to a new global analyst report.
Contact centre software vendor Genesys has completed its acquisition of customer experience vendor Interactive Intelligence.
New Zealand-based communications provider Pyrios has sealed a deal with Interactive Intelligence to deliver cloud contact centre services to the Australia-New Zealand market.
Borg-like signs of ‘resistance is futile' are beginning to show as Enterprise not so slowly accepts the inevitable assimilation to the hive like cloud – one respected Australian analyst says it may all be all done and dusted by 2019!
Cloud services provider Interactive Intelligence Group has appointed Shayne Taylor as its new channel sales manager for Australia.
Amazon Web Services (AWS) has named Interactive Intelligence Group Inc. (Nasdaq: ININ) an Advanced Technology Partner in the AWS Partner Network (APN).
The Water Corporation of Western Australia has gone live with the omnichannel customer engagement software suite, Customer Interaction Centre, (CIC) from Unified communications and IT services provider Interactive Intelligence Group.
There’s a transformation underway in Australia’s contact centre market, with on-premise models gradually being displaced by both hosted and cloud contact centre models.
Interactive Intelligence's new PureCloud Engage customer engagement cloud service is now available in Australia and New Zealand.
Unified communications and customer interaction specialist Interactive Intelligence is formalising its arrangements with local partners.
Customer experience vendor Interactive Intelligence has appointed two new territory managers.
Customer experience specialist Interactive Intelligence has been appointed to the Queensland Government ICT Services Panel.
Global software and IT services company Interactive Intelligence has appointed Perth-headquartered R-Group to provide sales, service and support in the Western Australian market for its suite of communications solutions.
Contact centre and unified communications vendor Interactive Intelligence plans to bring its PureCloud service to Australia in January 2015.
Unified communications and IT services provider Interactive Intelligence has appointed Oper8 as one of its new channel partners in Queensland.
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