GUEST OPINION: While most organisations have been migrating towards digital transformation for some time, the events of the past few years propelled them further down the path at breakneck speed. With the challenges that lie ahead, intelligent automation (IA) is an increasingly attractive option, but to use it to build a competitive advantage, you need to back it up with the right approach.
Mobile and Internet plans provider Belong has deployed the Appian low-code platform to intelligently automate key customer service actions, manage fraud identification and to enable it to rapidly respond to changing demands, including COVID-19.
GUEST OPINION by Pieter DeGunst, Managing Director, Tecala: After the past 12 months of disruption and economic uncertainty, the business world is looking forward with relish to sustained growth conditions in 2021.
Customer engagement software company, Freshworks has acquired intelligent automation for customer service vendor AnsweriQ in a move it says will enhances its artificial intelligence and machine learning capabilities in the customer engagement space.
UK-headquartered robotic process automation software company Blue Prism has announced an agreement to acquire intelligent automation platform provider Thoughtonomy.
Intelligence process automation vendor Nintex has acquired New Zealand business process management software company Promapp.
According to AlphaBeta, intelligent automation is expected to deliver up to $2.2 trillion in economic benefits to Australia by 2030. Not only that, but automation has been cited to be the single most considerable opportunity to grow Australia’s wellbeing in decades.
Automation is on the increase worldwide, with many organisations transforming their networks with intelligent automation, programmable optics and advanced analytics capabilities to be able to adapt and respond dynamically to changing market demands, according to a newly published report.
Whether it is the modern software factory, taking advantage of AI, agile management, digital transformation, DevSecOps and more, CA Tech's portfolio continues its sophisticated maturation.
Digital transformation continues maturing, with machine learning, security, intelligent automation, APIs, collaboration and more helping individuals and organisations to creatively find that pivot point to get to the next level.
Automation can be used as a stopgap to remove productivity bottlenecks and, more strategically, to reinvent processes.
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