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Displaying items by tag: IVR

The contract, won in partnership with Azzurri Communications, will see Eckoh develop and implement a hosted speech recognition solution across the Council's customer service operations

Thirty-One Gifts Uses Cyara to Automate Load Testing of New, SIP-Based Contact Center Routing Platform; Testing Uncovers 50 Percent Port Capacity Constraint; Ensures Successful Platform Upgrade; Agents Answer.

Cyara Outbound Testingâ„¢ Honored for Exceptional Innovation, Proving Company's Ongoing Commitment to Improving the Customer Experience

Interact's SPOT SIP Engine, with its VoiceXML and Call Control XML (CCXML) Interpreters, is a high performance fully compliant "state-of-the-standards" Voice over IP telephony IVR software system using SIP Call Control and host media processing for all audio management.

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The Interactive Voice Response channel, sponsored by Interact, has been launched as the newest addition to the TMCnet channel program.

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InteractCRM & Loquendo partner to deliver a solution that brings all the benefits of an interactive voice portal to students (U.S.A.), providing them 24/7 access to personalized information over phone by means of natural language based interaction.

According to Ovum at least one of Australia's mobile operators will initiate, by year-end, a major deployment of self-service customer care by exploiting the processing, data communications and visual display capabilities of customers' mobile phones.




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