×

Warning

JUser: :_load: Unable to load user with ID: 63

Displaying items by tag: IVR

The contract, won in partnership with Azzurri Communications, will see Eckoh develop and implement a hosted speech recognition solution across the Council's customer service operations

Thirty-One Gifts Uses Cyara to Automate Load Testing of New, SIP-Based Contact Center Routing Platform; Testing Uncovers 50 Percent Port Capacity Constraint; Ensures Successful Platform Upgrade; Agents Answer.

Cyara Outbound Testingâ„¢ Honored for Exceptional Innovation, Proving Company's Ongoing Commitment to Improving the Customer Experience

Interact's SPOT SIP Engine, with its VoiceXML and Call Control XML (CCXML) Interpreters, is a high performance fully compliant "state-of-the-standards" Voice over IP telephony IVR software system using SIP Call Control and host media processing for all audio management.

Tagged under

The Interactive Voice Response channel, sponsored by Interact, has been launched as the newest addition to the TMCnet channel program.

Tagged under

InteractCRM & Loquendo partner to deliver a solution that brings all the benefits of an interactive voice portal to students (U.S.A.), providing them 24/7 access to personalized information over phone by means of natural language based interaction.

According to Ovum at least one of Australia's mobile operators will initiate, by year-end, a major deployment of self-service customer care by exploiting the processing, data communications and visual display capabilities of customers' mobile phones.

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments