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Displaying items by tag: ITSM

Thursday, 15 April 2021 12:23

Oracle and ServiceNow announce new integration

Joint Oracle Cloud Infrastructure and ServiceNow customers are now able to manage their cloud resources from ServiceNow service portals.

Published in Cloud
Wednesday, 20 February 2019 15:08

Soapbox adds intelligence to service desks

Melbourne-based Soapbox.ai is applying AI to improve ITSM and other service desks.

Published in Business Software

Application virtualisation vendor Citrix and IT service management software company ServiceNow have worked together to help organisations make the shift to people-centric computing through the Citrix IT Service Management Connector.

Published in Enterprise Solutions
Wednesday, 01 November 2017 10:53

ServiceDesk Plus goes beyond IT

ManageEngine's ServiceDesk Plus SaaS service desk can now apply IT service management (ITSM) practices to non-IT functions.

Published in Enterprise Solutions
Wednesday, 20 September 2017 17:15

Olympus benefits big-time from BMC's Remedyforce

Olympus Australia has dramatically improved the responsiveness of its IT operations by adopting BMC Remedyforce ITSM system.

Published in Business Software

IT service management (ITSM) refers to the whole gamut of activities — directed by policies, organised and structured in processes and supporting procedures — that are performed by an organisation to plan, design, deliver, operate and control information technology (IT) services offered to customers.

Published in Enterprise Solutions

IT service management teams can now access a single point of view analytics dashboard of all activituies performed by an organization to plan, deliver, operate and control IT services offered to customers.

Published in Business Intelligence

New versions of HP Propel and HP Service Anywhere help IT organisations better serve their users by making it easier for them to serve themselves.

Monday, 28 July 2014 18:19

Big plans for IT360

ManageEngine isn't resting on its laurels: the company has grand plans for its IT360 infrastructure monitoring suite.

Wednesday, 13 November 2013 05:05

ServiceNow gets mobile, addresses HR

The latest version of ServiceNow's SaaS IT service management system includes built-in support for mobile devices.

Tuesday, 28 May 2013 11:02

Department of Defence re-enlists Fujitsu

The Department of Defence has extended Fujitsu's contract to provide IT services.

Published in Deals
Monday, 05 November 2012 09:10

iiNet picks BMC for ITSM

ISP iiNet is to use BMC Software's Remedy IT service management software.

Published in Deals

Sydney based managed services provider Applaud is offering BMC's Remedy IT service management software as a cloud-based service, saying it offers considerable advantages over the traditional premises based deployment.

Published in Cloud Services
Thursday, 23 August 2012 17:24

SBS tunes in to BMC FootPrints ITSM software

The adoption of BMC's FootPrints IT service management software has made a big difference to the IT support desk at broadcaster SBS - and other parts of the organisation have also put it to good use.

Thursday, 26 July 2012 18:29

'It's time for IT to grow up'

"IT has got to fundamentally change the way it's doing business."

Published in Enterprise
Thursday, 24 November 2011 10:16

BMC's ITSM cloud spreading

Interest in cloud deployments of BMC's Remedy ITSM software is growing rapidly, and the company has plans to broaden the scope of the product.

Published in Cloud Computing

Providers of cloud services should invest in IT service management (ITSM) capability in order to enable their customers to better monitor the performance of the infrastructure that underpins their services, and to differentiate their offerings in an increasingly crowded market.

Published in Cloud Computing
Wednesday, 06 July 2011 06:56

CSC Selects eMite To Unify Reporting Silos

CSC selects eMite's Service Intelligence Platform to unify silos of disparate reporting metrics and present their customers with unparalleled transparency into the performance of their Business Services. After undertaking a comprehensive review of the marketplace, CSC chose eMite due to its compelling business value and the timeframe to deliver meaningful results to both the business and IT.

Wednesday, 06 April 2011 11:32

Monash University picks BMC

Monash University is using BMC's Remedy IT Service Management Suite as part of its shared services transformation.

Monday, 21 March 2011 20:32

Pink Elephant Opens New ITSM Training Centret

Global leader in IT Service Management professional services announces the opening of its Reading Training Centre.

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