Joint Oracle Cloud Infrastructure and ServiceNow customers are now able to manage their cloud resources from ServiceNow service portals.
Melbourne-based Soapbox.ai is applying AI to improve ITSM and other service desks.
Application virtualisation vendor Citrix and IT service management software company ServiceNow have worked together to help organisations make the shift to people-centric computing through the Citrix IT Service Management Connector.
ManageEngine's ServiceDesk Plus SaaS service desk can now apply IT service management (ITSM) practices to non-IT functions.
Olympus Australia has dramatically improved the responsiveness of its IT operations by adopting BMC Remedyforce ITSM system.
IT service management (ITSM) refers to the whole gamut of activities — directed by policies, organised and structured in processes and supporting procedures — that are performed by an organisation to plan, design, deliver, operate and control information technology (IT) services offered to customers.
IT service management teams can now access a single point of view analytics dashboard of all activituies performed by an organization to plan, deliver, operate and control IT services offered to customers.
New versions of HP Propel and HP Service Anywhere help IT organisations better serve their users by making it easier for them to serve themselves.
ManageEngine isn't resting on its laurels: the company has grand plans for its IT360 infrastructure monitoring suite.
The latest version of ServiceNow's SaaS IT service management system includes built-in support for mobile devices.
The Department of Defence has extended Fujitsu's contract to provide IT services.
ISP iiNet is to use BMC Software's Remedy IT service management software.
Sydney based managed services provider Applaud is offering BMC's Remedy IT service management software as a cloud-based service, saying it offers considerable advantages over the traditional premises based deployment.
The adoption of BMC's FootPrints IT service management software has made a big difference to the IT support desk at broadcaster SBS - and other parts of the organisation have also put it to good use.
"IT has got to fundamentally change the way it's doing business."
Interest in cloud deployments of BMC's Remedy ITSM software is growing rapidly, and the company has plans to broaden the scope of the product.
Providers of cloud services should invest in IT service management (ITSM) capability in order to enable their customers to better monitor the performance of the infrastructure that underpins their services, and to differentiate their offerings in an increasingly crowded market.
CSC selects eMite's Service Intelligence Platform to unify silos of disparate reporting metrics and present their customers with unparalleled transparency into the performance of their Business Services. After undertaking a comprehensive review of the marketplace, CSC chose eMite due to its compelling business value and the timeframe to deliver meaningful results to both the business and IT.
Monash University is using BMC's Remedy IT Service Management Suite as part of its shared services transformation.
Global leader in IT Service Management professional services announces the opening of its Reading Training Centre.
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