As the cost of local computing rises (for all manner of reasons), everything will end up in the cloud.
Australian small businesses spend an average of around $52,000 on IT products and services every year, according to a new market report which also cautions that many of the SMEs struggle with IT spend and management on a daily basis, and as a consequence might be exposing themselves to increased security threats.
"Why won't the help desk just help us?" says many an office worker about their internal IT support. Yet, IT is similarly lamenting, "Why can't the user just log a ticket properly?". Never before has "help us help you" seemed so strained. Let me break away the tension and reveal just what your IT department wish you knew about logging a support request.
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