Displaying items by tag: IT services

GUEST OPINION: As technology and cloud spend continues to climb across Australia and New Zealand, IT chargeback is a financial management tactic that continuously aligns these investments to business value, and IT services to stakeholders’ needs.

COMPANY NEWS: Canary Technology Solutions, a provider of industry-leading technology solutions and IT services which advance digital transformation, launches today bringing together three established businesses – IT Consult, Diversus Group and BCPrise – to form a major new player in the Australian IT services market with annual revenues of $25 million, and significant growth ambitions.

Experienced company director and former IBM and ANZ Bank executive Kathleen Bailey-Lord has been appointed to the board of Australasian information technology services company Datacom Group.

Founded in Adelaide and with another office in Houston, Licorice is working to replace traditional IT services trouble tickets with a system that uses AI to match incoming requests with the right engineers, calculate the time required for each task, and allows customers to choose appointment times that suit them.

Analyst firm Garter predicts spending on technology products and services in Australia will exceed $109 billion in 2022, up 6.5% on this year.

COMPANY NEWS: Atturra (formerly FTS Group) took home the Smartsheet Partner of the Year award for APAC announced at the annual Smartsheet Aligned APAC Partner Summit. Recognized by Smartsheet (NYSE:SMAR), the enterprise platform for dynamic work, Atturra continues to expand and extend their reputation as the region’s #1 Platinum Partner and leading services delivery and training specialist.

Indian IT services and outsourcing company Wipro is partnering with location data and technology platform provider HERE Technologies to offer location-based services to customers from energy & utilities, manufacturing, transport & logistics, telecom and automotive industry verticals. 

The Australian government IT sector is forecast to spend more than $15.5 billion next year, an increase of 8.8% over the current year, the technology analyst company Gartner says.

IT services company FTS Group has acquired Canberra-headquartered IT and consulting business Mentum Systems.

Sydney-headquartered cloud and managed services provider Tecala has been named as the first Rubrik Authorised Support Partner (RASP) in Asia Pacific.

Global education software and services company Tribal Group has been awarded a five year SaaS contract to replace New Zealand publicly owned tertiary education institution Te Whare Wānanga o Awanuiārangi’s Student Management System.

The Australian and New Zealand IT and business services market grew 1.7% year-on-year in the first half of the year, the technology analyst company IDC says, adding that this was a major slowdown in annual growth.

Spending on IT in India is projected to grow to US$81.9 billion (A$112.5 billion) next year, an increase of 6% year-on-year, the technology analyst firm Gartner says, adding that in the current year spending was expected to be US$79.3 billion, a fall of 8.4% year-on-year.

IT Services provider Empired has secured another contract with Western Australian Government-owned power distribution company Western Power.

Organisations in Australia are turning their attention to business transformation to improve employee systems as the "post-pandemic" world increases the reliance on technology, according to a new study which reveals that spending and investment on IT is growing despite the current economic headwinds.

Global IT services company DXC Technology has announced the rollout of a cloud technologies guild training and enablement program to certify its workforce in the Australia New Zealand region across multi-cloud platforms including Amazon Web Services (AWS), Google, Microsoft and VMware.

Western Australia-based IT services provider Empired has appointed Daragh Henchy as customer experience (CX) strategist for NSW.

GUEST OPINION BY Todd Gorsuch, CEO, Customer Science: Heightened customer demand and a need for staff to work from home are causing big headaches for contact centres around the country.

Western Australia-based IT services provider Empired has secured two contracts with power distribution company Western Power to provide a range of digital services for up to seven years, collectively valued at an estimated $61million over an initial five year term.