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Displaying items by tag: IT Service Management

John Lang, CEO of DDLS

DDLS is one of Australia’s pre-eminent IT training companies, and we are currently experiencing increased growth in demand in cloud-related training and for training on cyber security, a hot topic across the Australian market.

John Lang, CEO of DDLS

SPONSORED NEWS: DDLS is one of Australia’s pre-eminent IT training companies, and we are currently experiencing increased growth in demand in cloud-related training and for training on cyber security, a hot topic across the Australian market.

Published in Security

Jon Lang, CEO of DDLS:

As Australia’s largest provider of corporate IT and process training, DDLS represents a good barometer of what’s happening in the IT industry. If we see strong demand for training in a particular skill or product, you can be pretty sure a skill shortage will soon emerge. And if we’re not seeing demand for training in a particular product or technology, it’s likely on its way to becoming legacy or the market is saturated with skilled people.

SPONSORED NEWS: As Australia’s largest provider of corporate IT and process training, DDLS represents a good barometer of what’s happening in the IT industry. If we see strong demand for training in a particular skill or product, you can be pretty sure a skill shortage will soon emerge. And if we’re not seeing demand for training in a particular product or technology, it’s likely on its way to becoming legacy or the market is saturated with skilled people.

Published in Education

New versions of HP Propel and HP Service Anywhere help IT organisations better serve their users by making it easier for them to serve themselves.

Wednesday, 05 February 2014 16:41

RES Software opens door on enterprise IT Store

RES Software, a supplier of software that assists in the delivery of IT services, has now released IT Store, a package that provides end-users with self-service access to a catalog of products, applications and services.

Wednesday, 13 November 2013 05:05

ServiceNow gets mobile, addresses HR

The latest version of ServiceNow's SaaS IT service management system includes built-in support for mobile devices.

A new version of FrontRange HEAT Service Management features improvements in the service catalogue and workflow automation.

Cloud-based IT management platform Panorama9 now offers the option of calls from a "live human" when something goes wrong.

Wednesday, 21 November 2012 13:14

ITPulse allows cross-domain collaboration

A new version of ManageEngine's ITPulse private social networking system for IT support teams accommodates multiple domains.

ManageEngine aims to simplify billing for IT services companies with a new module for its ServiceDesk Plus-MSP software.

Monday, 05 November 2012 09:10

iiNet picks BMC for ITSM

ISP iiNet is to use BMC Software's Remedy IT service management software.

Published in Deals
Friday, 05 October 2012 08:01

Applaud finds a Remedy for help desk woes

Sydney-based managed service provider Applaud has adopted BMC's Remedy IT service management system.

Thursday, 23 August 2012 17:24

SBS tunes in to BMC FootPrints ITSM software

The adoption of BMC's FootPrints IT service management software has made a big difference to the IT support desk at broadcaster SBS - and other parts of the organisation have also put it to good use.

ManageEngine's ITPulse brings a social networking style user interface to IT service management.

Published in Cloud Computing
Thursday, 26 July 2012 18:29

'It's time for IT to grow up'

"IT has got to fundamentally change the way it's doing business."

Published in Enterprise

Company sets up direct operations in Australia, appoints industry veteran Geoff Masters as Vice President of APAC Sales.

Access to social media facilities is now a key requirement in IT service management, and organisations that delay implementation could be making a big mistake, according to Ovum.

Published in Networking
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