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Displaying items by tag: IPscape

Tuesday, 27 September 2016 02:01

ipSCAPE scopes out Telstra scaling workforce growth

ipSCAPE talks up business growth and the resources needed to scale successfully as it casts an eye over Telstra’s plan to add 1000 communications technicians to its workforce.

Published in Cloud

Aussie cloud contact centre provider ipSCAPE has eSCAPED to Indonesia, announcing a strategic partnership with telkomtelstra to power its omnichannel cloud contact centre solutions there.

Published in Telecoms & NBN

There’s a transformation underway in Australia’s contact centre market, with on-premise models gradually being displaced by both hosted and cloud contact centre models.

Published in Strategy
Thursday, 05 June 2014 07:30

Craig Neil joins IPscape as CEO

Telstra-backed cloud call centre company IPscape has appointed Craig Neil as its CEO. He founded and was formerly head of NSC, which Telstra acquired last year.

Published in People Moves

Online accounting solutions company MYOB has reduced costs and increased new call centre sales with the implementation of a cloud contact centre solution from software vendor IPscape.

Published in Deals
Friday, 16 November 2012 17:11

Telstra offers Genesys from the cloud

Telstra has launched a hosted contact centre service using technology from market leader Genesys. Meanwhile, its international arm is offering -outside Australia a cloud-based contact centre service using technology from Australian company IPscape in which Telstra is an investor.

Thursday, 08 November 2012 19:53

US cloud contact centre players expected down under

Several major US players in the cloud based contact centre space are expected to enter the Australian market in the next 12-18 months.

Competition in the Australian market for cloud-based contact centre services is set to intensify with local player, Engage, to be acquired by US-based LivePerson, a $US157m per year company with over 8000 customers including IBM. HP and Microsoft.

Published in Cloud Services

Sydney-based IPscape, a provider of cloud-based call centre services, has set its sights on becoming a global player backed by Telstra which took a 31.3 percent stake in the company in June.

Published in Cloud Services

IPscape - an Australian company that has developed and offers hosted contact centre systems - has had its product adopted by Telstra Global to underpin a virtual contact centre service that will be offered to customers in Asia, and it has scored a $5m investment from Telstra's venture capital subsidiary, Telstra Application and Ventures Group (AVG).

Published in Cloud Computing

Carsguide.com.au - a website for the sale of new and used cars - has implemented IPscape's cloud based contact centre services to improve the handling of phone calls enquiring about cars advertised on the site.

Published in Cloud Computing

Australian emergency management company, Dynamiq, has chosen IPscape's cloud contact centre technology to support the emergency operations centre for its Dynamiq Assist services that provides 24/7 emergency medical and travel assistance and global security and safety response capabilities for more than 200,000 Australian corporate travellers, expatriates and holiday makers.

Published in Cloud Computing
Wednesday, 09 November 2011 15:23

Wine company embraces cloud-based call centre

Laithwaites Wine People has implemented, in Australia, cloud-based call centre technology from IPscape to improve customer experience and commercial agility as a precursor to, potentially, deploying the IPscape service in the UK, USA and Hong Kong.
 

Published in Cloud Computing

AAPT has chosen IPscape's cloud based contact centre technology for both its wholesale and business customer contract centres.

Published in Strategy

IPscape, Australia's true cloud-based contact centre technology provider, has received an $825,000 grant in the latest round of Commercialisation Australia funding.

IPscape has been named in the Deloitte Technology Fast 500 Asia Pacific Ranking for 2010 with growth of 141 percent over three years.

Monday, 19 July 2010 16:30

Want customer service? Just tweet

IPscape, a provider of hosted IP-based contact centre services, is offering businesses that use its facilities the ability to receive requests for service from their customers in the form of tweets.

Australian cloud contact centre technology provider, IPscape, has been recognised for its rapid business growth in the 2010 BRW Fast Starters list, the latest milestone in a booming 2010 for IPscape.

Thursday, 25 March 2010 12:49

100 seat call centre operational in two hours

A 100 seat direct response TV call centre, was operational in new premises yesterday just two hours after power was inadvertently cut-off at the previous office

Hosted call centre service provider, IPscape, has launched an avalanche calling service to enable its customers to manage dramatic bursts in inbound calling volumes without having to add additional call centre agents or infrastructure.

Published in Strategy

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