ipSCAPE talks up business growth and the resources needed to scale successfully as it casts an eye over Telstra’s plan to add 1000 communications technicians to its workforce.
Aussie cloud contact centre provider ipSCAPE has eSCAPED to Indonesia, announcing a strategic partnership with telkomtelstra to power its omnichannel cloud contact centre solutions there.
There’s a transformation underway in Australia’s contact centre market, with on-premise models gradually being displaced by both hosted and cloud contact centre models.
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