Displaying items by tag: Hong Kong

Australian hyperscale data centre specialist AirTrunk has opened its Japan headquarters in Shibuya, Tokyo, ahead of the opening of its first Japanese data centre in Inzai.

Published in Data Centres

Verifying Identity and Determining Transaction Origination are Common Challenges Across Australia, Hong Kong, Japan and India

GUEST RESEARCH:  LexisNexis® Risk Solutions today released its 2021 True Cost of Fraud™ APAC Study covering the retail, ecommerce, financial services and lending sectors for Australia, Hong Kong, India and Japan. The study provides a snapshot of fraud trends in the Asia Pacific (APAC) region during the pandemic and spotlights key pain points for firms in relation to navigating new payment mechanisms, transacting through online and mobile channels and expanding internationally.

The cost of fraud for retail, ecommerce and financial institutions in the surveyed markets is high. The LexisNexis Fraud Multiplier™ – the total amount of loss a firm occurs based on the actual U.S. dollar value of a fraudulent transaction – shows the cost per transaction is $3.51 in Australia; $3.61 in Hong Kong, $3.87 in Japan and $3.84 in India. All four countries reported higher costs per transaction than the regional 2019 average that involved other APAC markets at $3.40.

A combination of factors is driving the high cost of fraud, including market events influencing the use of transaction channels/payment methods, the challenges that businesses face when assessing fraud with these transactions and the less than optimal approach that businesses take towards fraud detection, prevention and minimizing customer friction.

The report’s findings stem from a comprehensive survey of 418 risk and fraud executives in retail, ecommerce, financial services and lending companies in the APAC region in 2021.

Key findings from the LexisNexis Risk Solutions True Cost of Fraud APAC Report:

• Financial Institutions Tend to Have Higher Costs – Given the heavy account-based nature of their business and the need to repay fraud losses to customer accounts, financial institutions often employ more internal and external labor for investigation, detection and recovery. On average they spend $3.78 per transaction in Australia, $4.70 in Hong Kong, $4.46 in Japan and $4.76 in India.

• The Effect of the Pandemic – The pandemic has presented the same challenges to the Australian, Hong Kong, Japanese and Indian markets such as shutdowns, fear of in-person contact and fear of transmission, though the disruption was not equal. Each market saw a marked increase in the use of digital transactions and digital payment methods while cash and in-person payments dropped. However, Hong Kong and India changed more fundamentally as these markets have traditionally had more in-person and cash-driven transactions. Businesses in both markets needed to adapt quickly and many were unprepared from a fraud detection standpoint.

Identity Verification Remains a Top Challenge – Common online and mobile channel challenges across markets included identity verification and determining transaction origination. The rise of synthetic identities was the most common source of identity verification issues. Ecommerce merchants indicated that transaction origination is more commonly cited as a challenge due to their limited use of solutions to capture device ID and geolocation. The rise of mobile and digital wallets as well as other contactless payment methods has created difficulty for many ecommerce merchants when assessing fraud risk related to these channels.

• Limited Use of Best-Practice Fraud Detection/Mitigation Approach – The use of digital/passive identity authentication solutions and transaction risk assessment solutions was limited in the Australia and Hong Kong markets. The number of organizations that integrated cybersecurity and/or digital customer experience with fraud operations was also limited in both markets. The ecommerce sector for the Hong Kong market is an outlier as it is fairly nascent and still in a development stage. This is primarily because Hong Kong, a highly developed territory, has enabled easy access to area businesses and in-person transactions have been much more common than those made online.

Cameron Church, director of fraud and identity, LexisNexis Risk Solutions, said, “As fraudsters become more sophisticated and their methods more complex, businesses need a robust fraud and security technology platform that helps them adapt to a changing environment, offering strong fraud management while maintaining a low-friction customer experience. A successful fraud detection and prevention approach involves an integration of technology, cybersecurity and digital experience programs to address unique risks from different transaction channels and payment methods.

“High fraud costs impact ecommerce merchants, retailers and financial institutions as they increase each year – even without the influence of COVID-19,” continued Church. “With sophisticated threats on the rise, taking a multi-layered solution approach has proven to be the most effective way to fight fraud across various channels and transaction types, as well as performing a more complete assessment that combines physical and digital identity data analysis. Using different solutions to support fraud detection at various points throughout the customer journey will strengthen a firm’s overall defense.”

Download a copy of the True Cost of Fraud APAC Report or register to attend the LexisNexis Risk Solutions Digital Identity Summit webinar on Thursday 8 July, 11am SGT to learn more.

About LexisNexis Risk Solutions LexisNexis Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including insurance, financial services, healthcare and government. Headquartered in metro Atlanta, Georgia, we have offices throughout the world and are part of RELX (LSE: REL/NYSE: RELX), a global provider of information and analytics for professional and business customers. For more information, please visit www.risk.lexisnexis.com and www.relx.com.

Published in Guest Research
Wednesday, 28 April 2021 11:28

Smartech moves HQ to Sydney

Smartech Business Systems has relocated its global headquarters from Hong Kong to Sydney.

Published in Strategy

Chinese PC manufacturer Lenovo has appointed Amar Babu to lead the company’s business in the Asia Pacific region, including Japan, Korea, Taiwan, Hong Kong, ASEAN, Australia, New Zealand, and India/South Asia.

Published in People Moves
Tuesday, 23 March 2021 11:17

AirTrunk opens new data centre in north Sydney

Australian hyperscale data centre specialist AirTrunk has opened a new facility in Sydney's north, the 110+ MW AirTrunk SYD2 centre.

Published in Data Centres

Guest Opinion by Daniel Smith, head of research, Radware. Many of us are currently wrapped up in the SolarWinds and ProxyLogon events. But let's take a moment to highlight the risk that residential routers face from the propagation of IoT botnets and the problems devices present once they are infected.

Published in Guest Opinion

Pay-TV service revenue in Australia and the wider Asia-Pacific region is set to drop from US$61.6 bilion in 2020 to US$60.8 billion in 2025 due to a slowdown in pay-TV household penetration, continued decline in Cable TV subscriptions and fall in average spend per pay-TV account.

Published in Telecoms & NBN

European professional audio products vendor Thronmax has entered the Australian and New Zealand markets, claiming it can provide everything that is needed to start a career as a successful content creator.

Published in Entertainment

Researchers at the Slovakian security firm ESET say they have discovered a new supply-chain attack that targets the update infrastructure of NoxPlayer, an Android emulator for PCs and Macs.

Published in Security

China accounted for more than half of the top 50 Asia-Pacific (APAC) companies by market capitalisation in the fourth quarter of 2020, according to a new report by global analyst firm GlobalData.

Published in Market

The global refurbished smartphone market saw a drop of 9% year-on-year in 2020, the technology analyst firm Counterpoint Research says, adding that the first half of the year saw a 16% fall before a rebound occurred in the latter half.

Published in Mobility

Computer vision dominates the artificial intelligence sector in China with a 50% share of the market and the highest amount of funding in the world, with US$4.5 billion (A$5.9 billion) raised from venture capitalists between 2016 and 2018.

Published in Business Intelligence

Australian hyperscale data centre specialist AirTrunk has opened two new centres, one in Singapore and the other in Hong Kong, providing more than 80MW of IT load.

Published in Data Centres

China has overtaken the US as the dominant nation as far as cross-border data flows are concerned, the website Nikkei Asia reports, pointing out the Beijing now accounts for 23% of the flow while Washington is a poor second at 12%.

Published in Networking

Hyperscale data centre specialist AirTrunk says it will enter the biggest data centre market in Asia — not counting China — with a new 300+ megawatt hyperscale data centre campus in Inzai, Tokyo.

Published in Data Centres

Australia's average 5G download speed is third among the leading 12 5G markets studied by analytics firm OpenSignal, with Saudi Arabia, unexpectedly, top and South Korea second.

Published in Telecoms & NBN

A threat group sponsored by China allegedly hacked into the Vatican, the Catholic Diocese of Hong Kong and a number of related organisations in May, the CIA-backed threat intelligence firm Recorded Future claims.

Published in Security

Technology analyst firm Gartner has forecast that global expenditure on 5G network infrastructure will almost double this year to reach US$8.1 billion (A$11.3 billion).

Published in Telecoms & NBN

The digital edition of the South China Morning Post, owned by China's Alibaba Group, has decided to bring back the paywall that it took down soon after purchasing the publication from newspaper tycoon Rupert Murdoch.

Published in Entertainment

Payment provider Mastercard has begun technical preparations for global expansion of the Click to Play online checkout, along with American Express, Discover and Visa.

Published in Enterprise Solutions

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