Displaying items by tag: Help Desk

Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!

Published in Guest Articles

Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!

Published in Cloud

Most people think Office Space is a cult hit movie from 1999, and while it is that, we’re talking about Australian co-working “The Office Space” successfully helping accelerate Australian businesses.

Published in Business IT

New versions of HP Propel and HP Service Anywhere help IT organisations better serve their users by making it easier for them to serve themselves.

ManageEngine's ADSelfService Plus self-service password management system is now integrated with the company's ADManager Plus and ServiceDesk Plus products.

Published in Business Software

ManageEngine aims to simplify billing for IT services companies with a new module for its ServiceDesk Plus-MSP software.

Thursday, 12 April 2012 16:29

Zendesk tops 1000 Australian customers

Cloud-based helpdesk systems provider Zendesk has signed its one thousandth Australian customer. The milestone was reached six months after the company set up shop in Australia.

Published in Development

New analytics feature gives companies direct visibility into how customers use self-service content

Thursday, 15 December 2011 15:31

Zendesk gets more social with Facebook integration

Zendesk for Facebook adds further social networking integration to the cloud-based helpdesk system.

Thursday, 24 November 2011 10:16

BMC's ITSM cloud spreading

Interest in cloud deployments of BMC's Remedy ITSM software is growing rapidly, and the company has plans to broaden the scope of the product.

Published in Cloud Computing

"Why won't the help desk just help us?" says many an office worker about their internal IT support. Yet, IT is similarly lamenting, "Why can't the user just log a ticket properly?". Never before has "help us help you" seemed so strained. Let me break away the tension and reveal just what your IT department wish you knew about logging a support request.

Published in CIO Trends
Tuesday, 20 September 2011 12:22

Zendesk picks Melbourne for regional HQ

Cloud-based help desk software provider Zendesk opened its Asia Pacific headquarters in Melbourne today.

Published in Strategy

Company sets up direct operations in Australia, appoints industry veteran Geoff Masters as Vice President of APAC Sales.

Former CA Technologies executive will lead aggressive growth plans and product development.

Architecture and design firm Hassell has dramatically improved the effectiveness of its IT operations by reorganising it around a service desk with selective outsourcing.

Friday, 16 April 2010 16:06

Microsoft outsources IT services to Infosys

Outsourcing giant Infosys has been awarded a worldwide contract to manage Microsoft's internal IT services.

Published in Deals

FrontRange HEAT 9.5 addresses three foundations of successful help desk management

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