Displaying items by tag: Healthcare sector

GUEST OPINION by Mark Weaser, Vice President, APAC, OutSystems:  Customer experience (CX) has quickly become a top business priority as more of us interact and transact online. However, CX transformation initiatives are rare in the healthcare sector, despite the increasing adoption and use of virtual care visits. While you might feel satisfied with your healthcare provider in person, the industry has a prominent delivery gap. Only 34 percent of consumers feel that they get the information they need and 56 percent don’t think they get the same quality of care in virtual settings as compared to an in-person visit^[1].

Key take outs:

• The Australian healthcare sector faces significant challenges and opportunities highlighted by COVID-19.
• Healthcare providers need to put the patient at the centre of everything they do.
• Technology such as artificial intelligence, big data, and wearable sensors connected to the Internet of Things will play a significant role in putting the patient at the centre of the experience.
• Fujitsu Australia and New Zealand has explored these themes in depth in its latest whitepaper titled A human-centric vision for the future of healthcare. The full whitepaper is available for download here.

GUEST RESEARCH: The COVID-19 outbreak has brought the preparedness of Australia’s healthcare sector into sharp focus. As the immediate disruption from the pandemic recedes, the Australian healthcare sector will continue to face significant challenges and opportunities. Healthcare providers will need to gain a clear understanding of the landscape to determine where they sit and how they will compete in a rapidly changing environment, according to Fujitsu Australia and New Zealand.

Healthcare organisations around the globe are under pressure to drive digital transformation to meet increasing patient care demands, according to a new report which also found that digital transformation significantly impacted cloud implementation across various industry verticals, including in the healthcare sector.

Adoption of chatbots by the retail, banking and healthcare sectors will realise businesses cost savings of US$11 billion annually by 2023, up from an estimated US$6 billion in 2018, according to a new report.

Medibank has launched a WeChat channel in a move which it says is designed to better connect with the growing Australian-Chinese population.

An attack group named Orangeworm is using a backdoor known as Kwampirs to target Windows machines in the healthcare sector and related industries in the US, Europe and Asia.