Displaying items by tag: Genesys

GUEST OPINION It’s no surprise that the future of customer communications technology is in the cloud. In fact, cloud-based contact centres are expected to become a standard productivity tool within the next 10 years.

GUEST OPINION: It’s no surprise that the future of customer communications technology is in the cloud. In fact, cloud-based contact centres are expected to become a standard productivity tool within the next 10 years.

COMPANY NEWS: 8x8, a leading unified cloud communications platform, and Genesys, a global cloud leader in customer experience orchestration, today announced a product integration of 8x8 Work with Genesys Cloud CX. With the new integration, organisations can align agents and the appropriate subject matter experts to quickly collaborate for better customer outcomes.

Cloud customer experience provider Genesys has announced preliminary results for the company’s fiscal year 2022 between February 1 2021 and January 31 2022)., claiming a record-setting fiscal year for the 12 months.

Cloud customer experience provider Genesys and Google Cloud have announced an expansion of their strategic partnership to help organisations connect customer support and experiences in a more distributed, digital world. 

Financial services provider Suncorp is using Genesys Contact Centre to deliver personalised experiences to its ANZ customers.

It's 2021, and digital transformation continues, with well-known pest control and hygiene service provider Flick Anticimex converting 500 users across nearly 50 sites in A/NZ to a new cloud-based solution's thanks to Nexon's knack at cloud and managed service provision.

Fibre and network solutions provider Vocus has introduced a new service to provided dedicated connectivity to leading collaboration solution providers.

Cloud analytics company Teradata has appointed Keith Budge to the newly created role of APJ executive vice president.

Microsoft and Genesys have expanded their partnership to provide a new cloud service for contact centres.

Customer relationship management software provider Genesys has promoted Gwilym Funnell to senior vice president of Asia-Pacific after five years as vice president of its Australia and New Zealand business.

Customer relationship management software provider Genesys has created two new business units which it says will accelerate innovation and address heightened customer demand for its cloud offerings.

Worldwide spending on customer relationship management software grew 15.6% to reach US$48.2 billion in 2018, according to a new research report.

Contact centre solutions provider 8x8 has appointed Michelle Marlan as senior manager – channel & alliances for Australia and New Zealand.

‘Customer–centric’ brands using advanced artificiaI intelligence benefit from increased efficiency, greater brand loyalty, and notable gains in revenue, according to a new report which found that companies adopting AI-enabled technology have seen a positive impact on customer satisfaction, service delivery and contact centre performance.

Superannuation provider Sunsuper claims it has reduced customer response times from two or three business days to a few hours by using software from contact centre solutions provider Genesys.

Cloud communication and collaboration provider 8x8 has made multiple appointments to its sales, technical support and marketing teams in Australia.

April 2018 - The Pyrios team were delighted and proud to receive the Disruptor Partner of the Year 2017 Asia Pacific award at the Genesys APAC Partner Conference held in Macau in March.

Contact centre solutions company Genesys has appointed former Oracle senior executive David Janssen as vice-president of professional services for Asia Pacific and Japan.

10 questions contact centre managers should ask prospective technology partners

Auckland, 20 February 2018 – Trans-Tasman communications technology specialist Pyrios has a message for contact centre managers eyeing up cloud solutions: apply the same amount of rigour to selecting a partner as you do to selecting a contact centre platform in the cloud.