Financial services provider Suncorp is using Genesys Contact Centre to deliver personalised experiences to its ANZ customers.
It's 2021, and digital transformation continues, with well-known pest control and hygiene service provider Flick Anticimex converting 500 users across nearly 50 sites in A/NZ to a new cloud-based solution's thanks to Nexon's knack at cloud and managed service provision.
Fibre and network solutions provider Vocus has introduced a new service to provided dedicated connectivity to leading collaboration solution providers.
Cloud analytics company Teradata has appointed Keith Budge to the newly created role of APJ executive vice president.
Microsoft and Genesys have expanded their partnership to provide a new cloud service for contact centres.
Customer relationship management software provider Genesys has promoted Gwilym Funnell to senior vice president of Asia-Pacific after five years as vice president of its Australia and New Zealand business.
Customer relationship management software provider Genesys has created two new business units which it says will accelerate innovation and address heightened customer demand for its cloud offerings.
Worldwide spending on customer relationship management software grew 15.6% to reach US$48.2 billion in 2018, according to a new research report.
Contact centre solutions provider 8x8 has appointed Michelle Marlan as senior manager – channel & alliances for Australia and New Zealand.
‘Customer–centric’ brands using advanced artificiaI intelligence benefit from increased efficiency, greater brand loyalty, and notable gains in revenue, according to a new report which found that companies adopting AI-enabled technology have seen a positive impact on customer satisfaction, service delivery and contact centre performance.
Superannuation provider Sunsuper claims it has reduced customer response times from two or three business days to a few hours by using software from contact centre solutions provider Genesys.
Cloud communication and collaboration provider 8x8 has made multiple appointments to its sales, technical support and marketing teams in Australia.
April 2018 - The Pyrios team were delighted and proud to receive the Disruptor Partner of the Year 2017 Asia Pacific award at the Genesys APAC Partner Conference held in Macau in March.
Contact centre solutions company Genesys has appointed former Oracle senior executive David Janssen as vice-president of professional services for Asia Pacific and Japan.
10 questions contact centre managers should ask prospective technology partners
Auckland, 20 February 2018 – Trans-Tasman communications technology specialist Pyrios has a message for contact centre managers eyeing up cloud solutions: apply the same amount of rigour to selecting a partner as you do to selecting a contact centre platform in the cloud.
Customer experience and contact centre vendor Genesys has appointed Tony Winterbottom as principal for its ANZ government practice.
1 Nov 2017: Trans-Tasman communications technology specialist Pyrios says businesses must factor platform flexibility into contact centre modernisation to cope with emerging digital channels.
Auckland, 10 August 2017 – Staff scheduling and forecasting tools have been shown to reduce labour costs in the contact centre by up to 46%, and yet over half (57%) of all businesses don’t use tools to schedule workers.
Auckland, 10 July 2017 – Companies must align omnichannel design with brand values to deliver memorable customer experiences.
Genesys is hosting a free webinar on 20 July that examines “blended AI” for customer-facing departments including marketing, customer care, and digital commerce.
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