Displaying items by tag: Futurum Research

By failing to involve more general staff, company leaders hinder DX progress

GUEST RESEARCH by Pegasystems: While businesses are doubling down on digital transformation (DX), new research from Futurum Research found that organisational leaders are leaving many of their employees behind in the process. The study revealed that 94 per cent of all employees want to be more involved in DX, and almost half (44%) of the general staff say they simply don’t know how to help. This not only disenfranchises some employees, it can also slow the pace of DX success.

Published in Guest Research

Brands and customers aren't on the same page as far as customer experience is concerned, according to a new report.

Published in Business Software

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