Global software provider Freshworks has signed an agreement with Queensland Airports Limited to manage the company’s IT services, including security cameras and Wi-Fi connection points, across its airports on the Gold Coast, Townsville, Mt Isa and Longreach.
Customer engagement software company, Freshworks has acquired intelligent automation for customer service vendor AnsweriQ in a move it says will enhances its artificial intelligence and machine learning capabilities in the customer engagement space.
Cloud-based business software vendor Freshworks has acquired Natero, a customer success management software company.
Customer engagement software vendor Freshworks has integrated its software suite with the WhatsApp Business solution so that it can offer immediate conversational support via this channel.
Releasing its new AI Maturity Index showing how AI is "already transforming customer experience in Australia" at its Refresh: CX event, Freshworks focused on "embracing the future of customer experience".
Freshworks, the leading provider of cloud-based business software, is hosting its first AI-focused customer experience event in Sydney on 10th August.
Cloud-based business software provider Freshworks has integrated its IT service desk product Freshservice with Facebook's enterprise collaboration platform Workplace.
Cloud-based business software provider Freshworks has opened its first data centre in the Asia Pacific region, choosing Sydney to begin the expansion of its footprint in the region.
Cloud-based business software provider Freshworks has released recruitment management software known as Freshteam that takes the makes the hiring process easier.
Cloud-based business software provider Freshworks has completed the acquisition of marketing software start-up Zarget.
Freshworks, a California-based cloud business software provider, has appointed Sidharth Malik to the newly created global position of chief revenue officer.
Cloud-based SaaS solutions provider Freshdesk has launched a new umbrella brand and renamed the company as part of a move to bring together its suite of business software.
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