The increasing use of "robots" or "chatbots" in the delivery of advertising, online engagement and social media to facilitate sales for SMEs across the country has arrived. How long will it be before you join the robot revolution?
Facebook's head of Messenger, David Marcus, has listed some predictions on "what’s to come for messaging after a momentous 2017, including hitting 1.3 billion people using Messenger monthly and 13 million just in Australia".
Facebook has looked back at its Messenger and the messaging trends that shaped 2017, "uncovering interesting data about how people are messaging with each other and businesses – over two billion messages were exchanged between people and businesses each month".
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