Global instant messaging users are forecast to reach reach 4.3 billion in 2020, rising from 3.9 billion in 2019, according to a new research report.
CRM vendor Pegasystems has released new digital messaging capabilities within its Pega Customer Service application, providing interoperability with virtually any chat or messaging channel.
People are taking to Twitter to complain of an outage with all three of Facebook's major properties – Facebook, Instagram and WhatsApp. Messenger also seems to be affected.
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