The quality of customer service delivered by Australian professionals is being impacted by an average of two hours of wasted time every week as they try to track down the right information internally they need to do their jobs, but despite this many professionals say that collaboration technology would help them do their job more efficiently.

Australia continues to be a malware target, with 9.2 million malware detections in the first half of 2019 - with malicious URLs also proving a popular form of attack, as the number of times a malicious URL was accessed reached 8.9 million, according to a new global security report.

Email remains one of the key attack vectors used by cybercriminals, leaving many organisations hugely vulnerable because they don’t have adequate protection in place, according to software company Wavelink, a distributor for security vendor Fortinet