Phone and internet complaints increased during the third financial quarter, the Telecommunications Industry Ombudsman's latest report says.
Telcos Dodo and iPrimus have been ordered to pay $1.5 million and $1 million respectively in penalties for making misleading claims about their NBN broadband speeds.
The Australian Communications and Media Authority (ACMA) has blasted Telstra, Optus, TPG and Dodo for letting down their customers, finding all of the telcos in breach of consumer protection rules after more than 1,500 of their customers were left without services while trying to migrate to the National Broadband Network (NBN).
Telco and energy retailer Dodo has launched new NBN plans coupled with offers for electricity and gas services.
Australia’s competition watchdog the ACCC is taking court action against retail service providers Dodo and iPrimus alleging they made false or misleading claims about the NBN broadband speeds their customers could achieve during busy evening hours.
Telco Dodo says it is helping school-aged children in low income households access online education services as part of a new offer in partnership with NBN Co, the operators of the National Boadband Network (NBN).
Underperforming broadband services are still a problem for some consumers, with a newly publish report revealing that 12.4% of consumers continue to experience underperforming services that “rarely come close to reaching their maximum plan speed”.
Energy retailers Dodo and CovaU have been hit with penalties by the competition regulator, the ACCC, for alleged misleading claims about discounts available on their energy plans.
Vocus Group subsidiary Dodo Services has agreed to pay back up to $360,000 to 16,000 customers for claiming that its entry-level NBN broadband plans were "perfect for streaming".
Eleven telcos have been warned by the communications regulator, the Australian Communications and Media Authority, for failing to tell potential new customers that they do not provide priority assistance services, or failing to name a telco that does.
Most NBN users experience less than one outage of 30 seconds or more a day, but Optus customers on average had to suffer through more than 1.5 outages each day, according to the Australian Competition and Consumer Commission's fifth report on NBN speeds.
The NBN continues to cop flak over performance issues, but Telstra's NBN services lead the latest Netflix ISP speed index.
The Australian competition watchdog has the right intentions when it fines Internet service providers for not living up to the speed claims they make, a small ISP says, but adds that the NBN Co should not be allowed to get off scot-free.
The Australian Competition and Consumer Commission has asked NBN users who experience slow speeds to check with their providers if they are eligible for a refund in line with agreements that the watchdog negotiated with providers over the last 15 months.
The Australian Communications and Media Authority has fined Primus Telecommunications and iSelect $8400 apiece for telemarketing services to consumers after they had withdrawn their consent. Dodo Services was formally warned for a similar offence.
Optus Wholesale has sealed a three-year agreement with Australian-based gas and electricity retailer Sumo, for a range of telco products which will allow Sumo to offer NBN and broadband services to eligible households and small businesses.
Telstra residential and small business customers were the most vociferous complainants about phone and Internet issues in the last financial year, generating 82.528 complaints, a year-on-year increase of 7.7%, according to figures from the TIO released on Wednesday.
Optus scored a customer satisfaction rating of 73% to win the Roy Morgan Home Phone Provider Customer Satisfaction Monthly Award for July, just ahead of ISP iiNet on 71%.
Dodo's old bird has gone the way of the dodo, with a new bird looking much more realistic, along with new pricing for broadband, mobile and energy.
Internet service provider Internode has pulled off a trifecta, winning Canstar Blue’s most satisfied customers award across three categories – NBN, ADSL and Bundled phone and Internet.
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