Although the Olympics in host city Tokyo had no spectators, this did not dampen the mood of the historic event: digital cheers and engagement poured in for athletes around the world were at an all time high, double the number of users during Rio 2016.
Cloud communications platform Twilio has released its second annual State of Customer Engagement Report, with some very interesting findings.
The majority of Australians now have a preference for digital engagement with government, and for that engagement to be tailored to them, according to a new report which also found that almost nine in every 10 Australians looked for government services online in 2020 and that Australians aged 15-and-over transacted with government on average more than once a week.
Digital identity apps in use will exceed 6.2 billion in 2025, up from 1 billion in 2020, according to a new study.
Digital engagement remains a real opportunity, and real marketplace differentiator for the small business sector, according to a new report done for Google. It shows that in just 12 months SMB adoption of digital tools has grown significantly.
Australian superannuation and wealth management consultancy, IQ Group, has announced the promotion of Craig Barrie to Principal Consultant.
Thanks Sam! Best article I've read in a little while :)
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