Displaying items by tag: Customer retention

Global professional services bigwigs, Accenture, have deployed the Rapid Decisioning Suite for Pega, so its clients achieve business results, improve customer retention and do it all faster.

Published in Enterprise Solutions

CompTIA has launched a new tool which it says will help managed services providers (MSPs) navigate the customer engagement process, from initial prospecting through to contract renewal.

Published in Market

Slowing revenue growth and very lean revenue forecasts for next year means that the ‘fortune’ of Australia’s telcos are now less about attracting new customers as in retaining existing ones with more generous data caps and the reliability of network infrastructure, according to one telecoms analyst firm.

Published in Telecoms & NBN

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