Displaying items by tag: Customer experience management

GUEST INTERVIEW: CoTé Software & Solutions. It's an Australia technology company, founded in 2009, which today provides Enterprise Experience Management Software-as-a-Service via its scalable "virsaic" platform, supported by managed services and digital transformation solutions. It is expanding into the US, and we spoke to its CTO, Rudi Steyn, to learn more.

Published in Guest Interviews

GUEST INTERVIEW: CoTé Software & Solutions. It's an Australia technology company, founded in 2009, which today provides Enterprise Experience Management Software-as-a-Service via its scalable "virsaic" platform, supported by managed services and digital transformation solutions. It is expanding into the US, and we spoke to its CTO, Rudi Steyn, to learn more.

Published in Business IT

Customer experience management provider Qualtrics has appointed former Salesforce and American Express senior manager Brigid Archibald as country manager for Australia and New Zealand.

Published in People Moves

Optus has unveiled CX Academy and a program for its employees designed to improve customer experience and services outcomes.

Published in Telecoms & NBN

Global cloud data integration solutions provider Talend has partnered with Australian online bookmaker PointsBet to deliver what it claims is a “differentiated mobile betting experience” to just under 100,000 customers worldwide and support its international expansion.

Published in Deals
Tuesday, 27 November 2018 23:06

Qualtrics flying high with Thai Airways deal

Experience management platform provider Qualtrics has been selected by Thailand’s national air carrier, Thai Airways, to deliver the airline’s unified customer experience management program.

Published in Deals

Global enterprise applications company IFS has announced that Brisbane-based property development company, QM Properties, will deploy IFS Applications to transform its business with customer experience improvements enabled by real-time data access, CRM and mobility features and robust property lifecycle management capabilities.

Published in Deals
Monday, 29 October 2018 12:06

QPC secures Beyond Bank contract

UK-based specialist contact centre services and solutions company QPC has won a contract to deploy the Genesys PureCloud contact centre platform at Beyond Bank Australia as part of the bank’s multi-channel customer experience program.

Published in Deals

Global research agency Kantar TNS has joined forces with experience management provider Qualtrics in a strategic alliance they say is designed to provide clients with holistic customer experience capability, delivered through integrated technology, to identify, optimise and activate customer insights.

Published in Strategy

Foreign exchange specialist Travelex is deploying an experience management platform from US software company Qualtrics as part of a drive to enhance its customer experience agenda across retail and online stores.

Published in Market
Tuesday, 14 March 2017 20:02

Eight steps to more customer-centric IVR

IVR systems slash contact centre costs and even win favour with callers when they get answers easier and faster. So why do IVR disaster stories outnumber successes?

Unified communications provider Avaya has sealed a five-year, multi-million dollar deal with dnata, one of the world’s largest air services providers and a member of Emirates Group, to deliver a customer experience transformation solution to dnata’s customers and partners.

Published in Deals

The improved use of analytics is a key priority for Australasian senior business leaders as a driver for positive customer experience (CX) and lead generation, according
to a new study.

Published in Business Intelligence

Improving the overall customer experience is a top business priority for Australian organisations and a main driver behind their digital transformation ambitions, according to a new study just published.

Published in Strategy
Wednesday, 15 July 2015 17:50

Sheard takes over from Simonsen at Avaya

Customer experience solutions provider Avaya has a new Australian, New Zealand chief, with Jeff Sheard appointed managing director to replace Tony Simonsen who is leaving the company to pursue other opportunities.

Published in People Moves
Tuesday, 10 March 2015 05:00

Genesys goes cloud to tap mid-market

Exclusive: Genesys has brought the cloud-based Genesys Customer Experience Platform to Australia and New Zealand, allowing the company and its partners to address the needs of mid-market organisations.

Published in Cloud

Fashion group Jeanswest has selected global customer experience vendor SDL to deliver enhanced services to its online customers as it looks to accelerate growth internationally.

Published in Business Software

Our new series of interviews with top Australian IT executives continues with our interview featuring Sitecore’s Australian MD, Robert Holliday, talking about the complete digital marketing experience today, trends, ecommerce, gamification and plenty more!

Published in Business Intelligence

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