Displaying items by tag: Customer advocacy

Australia’s competition regulator the ACCC has raised concerns over customer loyalty schemes including poor disclosure about how consumer data is used and shared, and the selling of insights from the data to other parties without consumer knowledge.

Published in Technology Regulation
Thursday, 23 April 2015 16:32

Squeeze on Telstra mobile customer revenue

Telstra is obviously still the dominant player in the Australian mobile market with continuing solid subscriber growth, but competition is increasingly putting the squeeze on the big telco’s mobile customer revenues.

Published in Telecoms & NBN

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