Customer relationship management software revenue has overtaken database management systems revenue, making CRM the largest of all software markets globally.
Interconnection services provider and data centre operator Megaport has now enabled direct connectivity for its customers to CRM company Salesforce.
Technology and business consulting services company Oakton has deployed one of the first Australian Government cloud-based customer relationship management platforms for the Department of Industry, Innovation and Science.
Sydney Water is on the market for a partner company that complements its existing IT capabilities and brings new capabilities to a project to design, build and run its Enterprise Resource Planning (ERP), Billing and Customer Relationship Management (CRM) solutions.
The global Customer Relationship Management (CRM) market hit US$26.3 billion in 2015 – an increase of 12.5% on the previous year’s revenues of US$23.4 billion, according to the latest market report from Gartner.
When it comes to customer engagement technology, organisations need "a thinking partner, not just a technology partner," Aspect Software chief customer strategy officer Joe Gagnon told iTWire.
Disruptive technologies and innovation are accelerating the need for change and are having a profound impact on many traditional business models and their revenue streams, according to one of Australia’s mid-tier accounting firms.
Customer Relationship Management (CRM) software revenues in Australia reached $985.6 million last year, climbing by 14% on 2013 revenues of $864.4 million.
Customer relationship management vendor, SugarCRM, has completed the roll out of its CRM solution for air navigation services company, Airways New Zealand.
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