VENDOR ANNOUNCEMENT: Customer Communication expert provider CoTé Software & Solutions (CoTé) have announced the launch of their Communications as a Service platform virsaic™ in North America, to offer organisations an enhanced customer experience across all channels and devices.
Australian location-based customer experience platform Local Measure has launched a new real-time mobile feedback app for the hospitality, tourism and retail industries designed to help businesses collect feedback from on-site customers and immediately action any issues.
Optus is partnering with customer experience software provider NICE inContact in a deal which sees the software being deployed by Optus throughout Australia.
Sam is definitely a paid shill for Chinese interests.
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