Cloud customer experience provider Genesys and Google Cloud have announced an expansion of their strategic partnership to help organisations connect customer support and experiences in a more distributed, digital world.
Cloud messaging and customer experience automation platform provider Pypestream has integrated with global streaming media intelligence company Conviva to jointly offer proactive digital “conversational experiences” through notifications, eliminating the need for customers to reactively call or email a call centre.
VENDOR ANNOUNCEMENT: Customer Communication expert provider CoTé Software & Solutions (CoTé) have announced the launch of their Communications as a Service platform virsaic™ in North America, to offer organisations an enhanced customer experience across all channels and devices.
Australian location-based customer experience platform Local Measure has launched a new real-time mobile feedback app for the hospitality, tourism and retail industries designed to help businesses collect feedback from on-site customers and immediately action any issues.
Optus is partnering with customer experience software provider NICE inContact in a deal which sees the software being deployed by Optus throughout Australia.
Salesforce has sealed a multi-million dollar deal with telecommunications group Vocus to roll out its CRM platform across all of the telco’s consumer and small business brands including dodo, iPrimus and Commander.
Volkswagen Group Australia has deployed a customer experience insights platform from software-as-a-services company Qualtrics across its 103 dealerships.
Contact centre software vendor Genesys has completed its acquisition of customer experience vendor Interactive Intelligence.
Exclusive: Genesys has brought the cloud-based Genesys Customer Experience Platform to Australia and New Zealand, allowing the company and its partners to address the needs of mid-market organisations.
What if you could revolutionise your customer service and support with cloud technology so that customers could interact even by text messaging and be truly delighted?
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