Displaying items by tag: Customer Experience Platform

Tuesday, 16 November 2021 12:39

Google Cloud, Genesys expand strategic partnership

Cloud customer experience provider Genesys and Google Cloud have announced an expansion of their strategic partnership to help organisations connect customer support and experiences in a more distributed, digital world. 

Published in Strategy

Cloud messaging and customer experience automation platform provider Pypestream has integrated with global streaming media intelligence company Conviva to jointly offer proactive digital “conversational experiences” through notifications, eliminating the need for customers to reactively call or email a call centre.

Published in Market

VENDOR ANNOUNCEMENT: Customer Communication expert provider CoTé Software & Solutions (CoTé) have announced the launch of their Communications as a Service platform virsaic in North America, to offer organisations an enhanced customer experience across all channels and devices.

Australian location-based customer experience platform Local Measure has launched a new real-time mobile feedback app for the hospitality, tourism and retail industries designed to help businesses collect feedback from on-site customers and immediately action any issues.

Published in Apps

Optus is partnering with customer experience software provider NICE inContact in a deal which sees the software being deployed by Optus throughout Australia.

Published in Telecoms & NBN
Tuesday, 28 March 2017 12:03

Salesforce inks Vocus deal for CRM deployment

Salesforce has sealed a multi-million dollar deal with telecommunications group Vocus to roll out its CRM platform across all of the telco’s consumer and small business brands including dodo, iPrimus and Commander.

Published in Deals

Volkswagen Group Australia has deployed a customer experience insights platform from software-as-a-services company Qualtrics across its 103 dealerships.

Published in Deals
Friday, 02 December 2016 12:02

Genesys completes Interactive Intelligence buy

Contact centre software vendor Genesys has completed its acquisition of customer experience vendor Interactive Intelligence.

Published in Strategy
Tuesday, 10 March 2015 05:00

Genesys goes cloud to tap mid-market

Exclusive: Genesys has brought the cloud-based Genesys Customer Experience Platform to Australia and New Zealand, allowing the company and its partners to address the needs of mid-market organisations.

Published in Cloud

What if you could revolutionise your customer service and support with cloud technology so that customers could interact even by text messaging and be truly delighted?

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