Displaying items by tag: Customer Experience (CX)

Wednesday, 15 December 2021 16:54

2022 won’t be the year for IoT communications

GUEST OPINION: Soprano Design, a global communications platform-as-a-service (CPaaS) leader, today announced its key predictions for 2022.

Published in Guest Opinion

Research commissioned by Zendesk, the SaaS-based customer support and experience platform, shows agility is tied to the longevity of business success and is the new top customer experience priority for the majority of managers and support agents.

Published in CIO Trends

GUEST OPINION In recent years there have been a lot of fresh insights into how we think and make decisions. These insights have greatly helped businesses concerned with software development and customer experience. Maybe the time has come to also think afresh about the way business has changed, as we’ve moved from the industrial era to the digital age, because our management practices relating to quality may be out of date. Connecting these new insights together will allow us to optimise customer experience.

Published in Guest Opinion

GUEST OPINION by Mark Weaser, Vice President, APAC, OutSystems:  Customer experience (CX) has quickly become a top business priority as more of us interact and transact online. However, CX transformation initiatives are rare in the healthcare sector, despite the increasing adoption and use of virtual care visits. While you might feel satisfied with your healthcare provider in person, the industry has a prominent delivery gap. Only 34 percent of consumers feel that they get the information they need and 56 percent don’t think they get the same quality of care in virtual settings as compared to an in-person visit[1].

Published in Guest Opinion

A survey of more than 3,500 decision-makers – 333 of them in Australia – carried out for business software company Pegasystems found real-time decisioning technology is more important than ever, but there are still barriers to its adoption and use.

Published in Business Software

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

Published in Market

Organisations that are early adopters of artificial intelligence (AI) have multiple projects in production and plan to double the number of AI projects in the coming few years, according to a new research report.

Published in Strategy

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