Communications Australia - a systems integrator specialising in unified communications and contact centres - has become a channel partner of hosted contact centre systems provider, Interactive Intelligence, and has developed technology designed to gather and analyse information from a variety of social networks to provide meaningful information to contact centre operatives.
AAPT has chosen IPscape's cloud based contact centre technology for both its wholesale and business customer contract centres.
The Australian contact centre applications market is expected to enjoy an annual growth rate of 7.5 per cent over the next five years. At the same time, the hosted contact centre market is expected to grow at 10.8 per cent annually. A need to refresh ageing software, the search for greater productivity, the rise of social media and cloud based technologies are amongst the major trends to impact hosted contact centre operators and vendors of contact centre software in 2011, according to the latest report from Frost & Sullivan: Australian Contact Centre Market, 2010.
By moving away from fibre and sticking with an archiac mess of copper the Coalition ensured that wireless would be[…]
This is such an interested case, that will shape the World's view of a controlled monopoly or is it a[…]
Excellent article thx Alex -Pricing to enable bonuses to execs while hiding what they do to their 'essential workers' -[…]
Time for the US gov't to BAN these a***holes at Fecebook, Twatter, Instagrub and elsewhere. PUT THEM IN JAIL FOR[…]
Quite frankly passwords are a pain in the posterior.Why can't I have one secure password that I use on all[…]