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Displaying items by tag: Contact centres

CRM outsourcers need to enhance their offerings to be able to take full advantage of the potential business opportunities in the retail sector, as forecasts predict an increase of 30 percent in the number of contact centre agents servicing the industry by 2016.

Published in Market

Toshiba has replaced its 'inflexible, costly' legacy contact centre agent desktop with a more efficient, less costly solution from RightNow to support its agents handling more than 230,000 customer calls every month.

Published in Deals

Avaya has published the result of its Contact Centre Consumer Index, and the results aren't good news for contact centres,  with the majority of customers left unimpressed.

Published in Networking

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