Displaying items by tag: Contact centres

Monday, 07 November 2011 17:05

Growth returns in contact centre apps market

The Australian market for contact centre applications bounced back in 2010, recovering from a decline in 2009 to record growth of 16.4 per cent, and with strong growth forecast for the next seven years. Genesys, Avaya and Cisco are the top vendors with a full range of contact centre solutions, while Verint and NICE Systems lead in monitoring and optimisation solutions.

Published in Cloud Computing
Monday, 31 October 2011 15:05

Offshore contact centres losing appeal

The era of offshore contact centres seems to be on the wane with a report out today revealing that a massive 80 percent of senior executives in Australia, North America and Europe have no future plans to offshore their contact centres, and just two percent prepared to go offshore in the next year or two. However, Australia could buck the trend, if the onshore price is right!

Published in Market
Thursday, 27 October 2011 15:20

Jabra announces new headsets, looks to the future

Headset specialist Jabra has announced a pair of entry-level professional wireless headsets. One is intended for use with conventional desk phones, the other with unified communications applications, softphones, and applications such as Skype.

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