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Displaying items by tag: Contact centres

Monday, 27 February 2012 20:47

Lake boosts business development team

Contact centre solutions specialist, Lake, has appointed a head of its newly established business development team with industry veteran, David Wyndham, to take up the role, based in the company's Sydney office.

Published in People Moves

Alcatel-Lucent's former contact centre software business Genesys has announced its rebirth as an independent company saying its sole focus is "to save the world from bad customer service."

Published in Deals
Wednesday, 07 December 2011 18:04

UXC Connect, iiNet team up on Australian 'first'

ICT services vendor, UXC Connect is claiming a first in contact centre solutions for businesses in Australia and New Zealand by integrating the Genesys skills assessor, workforce management and intelligent workload distribution to work as one business solution for ISP, iiNet.

Published in Deals

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